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-   -   Lamps still stuck? (http://www.webkinzinsider.com/forum/somebody-help-165/lamps-still-stuck-505892/)

tinybluesmiley05-13-2009 04:00 PM

Lamps still stuck?
Okay, so I had put down two of those stylish city lamps or whatever they're called in my Webkinz's room and they got stuck. So I've been waiting to see when WI would announce that the glitch had been fixed and today, they did. But the glitch isn't fixed for me....

I wasn't able to move my other lamps, so I bought a new one and put it down. IT STILL WON'T MOVE! I'm SO mad right now. Now I have three lamps stuck in the middle of my favorite Webkinz's room! What do I do?!?! :(

PS- My dad won't call Ganz customer support! :'(

IzHannah05-13-2009 04:02 PM

Re: Lamps still stuck?
I am sorry...sometimes it takes a bit before Ganz can fix the glitches :)

You can go to the customer service part of the webkinz website and fill out a complaint there, and they will fix your lamps for you :)

Collie Lover05-13-2009 04:22 PM

Re: Lamps still stuck?
If you can't call, you can go to Costumer Service on the Webkinz Log In Screen and fill out the I have Something Stuck form.
They were very quick to fix the times that I have used it.

sassylove05-13-2009 05:55 PM

Re: Lamps still stuck?
yes,go to the customer support section and fill out a complaint,f you don't want to wait untill the complaint goes through and results come back to you you could always try walking up to them,then click edit,if they still won't move walk a few paces then try again,if this doesn't work i suppose you'll just have to wait for the complaint to go through, sorry this is happening to you. you can pm me anytime you want,i understand how annoying and frustrating this can be

sorry up above:~by them,i meant lamp sorry~

Baby25205-13-2009 06:09 PM

Re: Lamps still stuck?
Ganz takes some time to fix glitches sorry.

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