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Old 02-16-2011, 10:33 AM   #1
yay i can change it!
Webkinz :)
Tyyttyyt5 is on a distinguished road

Default Unanswered: Kinzville key problem-stage 4

Hi , im kinda new to the forum so i hope that i'm posting this at the right place.
Few hours ago i have completed kinzville key quest.I just traded something and then hosted a party in my home.Then i have decided to check out the full clothes set on my pet Thunder.
Then i saw that i have all set except the fourth prize (shirt and map) and i can't find it.
I have to mention that i have the fifth prize(hat and key) and i won them both today...
Im 100% sure that i haven't wore the shirt already on other pet or placed the map somewhere in the home...

What can i do? i realy want to get all the prizes...

Thanks in advance.
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Old 02-16-2011, 10:36 AM   #2
Frozen's taken over.
Webkinz :)
 
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Default Re: Kinzville key problem-stage 4

First, welcome to WI. Second, I don't know. I would contact Ganz though.
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Old 02-16-2011, 10:39 AM   #3
yay i can change it!
Webkinz :)
Tyyttyyt5 is on a distinguished road

Default Re: Kinzville key problem-stage 4

how can i do it?
Tyyttyyt5 is offline Male
Old 02-16-2011, 10:44 AM   #4
Babs1978
 
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Default Re: Kinzville key problem-stage 4

When I completed the quests, the items did not show up in my dock. I had to log out of ww and then log back in, they were there...did you try that?
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Old 02-16-2011, 10:45 AM   #5
#1Michael Landon fan
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Default Re: Kinzville key problem-stage 4

Call this number:
You must be at least 18 years old to contact Ganz by telephone.
Webkinz World Telephone

1-866-WEB-KINZ * 1-866-932-5469
Ganz eStore Telephone

Inside the USA & Canada: 1-888-818-8770 (9am to 6pm Eastern Time, Mon to Fri)
Outside the USA & Canada: 1-888-818-8768

Hoped this helped !
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Old 02-16-2011, 11:02 AM   #6
yay i can change it!
Webkinz :)
Tyyttyyt5 is on a distinguished road

Default Re: Kinzville key problem-stage 4

View Post Originally Posted by #1NFL FAN
Call this number:
You must be at least 18 years old to contact Ganz by telephone.
Webkinz World Telephone

1-866-WEB-KINZ * 1-866-932-5469
Ganz eStore Telephone

Inside the USA & Canada: 1-888-818-8770 (9am to 6pm Eastern Time, Mon to Fri)
Outside the USA & Canada: 1-888-818-8768

Hoped this helped !
#1NFL FAN
Thanks but im not old enough to call and my parents wouldn't help me... (They hate webkinz :/) there is another way to contact them?
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Old 02-16-2011, 11:18 AM   #7
#1Michael Landon fan
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Default Re: Kinzville key problem-stage 4

Here you go,

By e-Mail

Webkinz World e-Mail

For Webkinz World questions you can send an e-mail to Webkinz Support: webkinzsupport@ganz.com

Hoped this helped !
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Old 02-16-2011, 01:03 PM   #8
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Default Re: Kinzville key problem-stage 4

welcome to WI

did you try to log out and back in again? clearing cache?
hope it gets solved
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Old 02-16-2011, 01:21 PM   #9
Summer, come back!
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Default Re: Kinzville key problem-stage 4

When you are on the log in page there is a PARENTS AREA button. Look and see if your question is there otherwise click on Customer Support near the bottom left, then Comments and Suggestions on the bottom of the page. "Our question does not appear above?" is a great way to contact them. Click the other line and fill out the form. You will need an email addy.

I think the suggestion of logging off and on again should help. Good luck.
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