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Old 07-10-2009, 10:23 AM   #1
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Default Answered: Kinzpost Problem since New Update!

I have WW friends send me gift but update happen and I get gift try send thank you and this message pop up. It not automatic set for me send to ww member. Happen to YOU??


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Best Answer - Posted by Cloud One
View Post Originally Posted by Cloud One
Hi Aiorna What's the message that pops up? (and is it still happening?)
View Post Originally Posted by Aiorna
Message...You have not received any kinzpost...something like that....after I open and receive gift. You know how it say you want send thank You? I click Yes. It say...You have not ..... I get the gifts in my dock that not the problem. Just frustrate get pop up.
I do get that window sometimes but I don't remember what causes it. I don't think (with me) that it happens when I click the "send a thank you" button. I think I get it if I close that window or if I click the wrong button accidentally. If I get it again I'll try to remember what I did. The window says "you have no new messages" or "you have no unread mail" or something like that. It's just saying that you don't have any new mail (and you don't because you already opened it! )

When it happens to me I just close the window and send the gift the regular way. (Go to Kinzpost, select "send a gift" then go through all the screens to select the items, the paper, the message, and then select the person etc.)
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Old 07-10-2009, 11:57 AM   #2
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Default Re: Kinzpost Problem since New Update!

You should email Ganz, tell them the name of your friend and your account name and the item they tried to senf. I am sure that they should fix it.

Last edited by WishyWashy; 07-10-2009 at 12:03 PM..
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Old 07-10-2009, 12:16 PM   #3
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Default Re: Kinzpost Problem since New Update!

View Post Originally Posted by WishyWashy
You should email Ganz, tell them the name of your friend and your account name and the item they tried to senf. I am sure that they should fix it.

I got all things sent me. MANY things. After open it say want send thank you?? I click to send thank you and I get that message. I still get stuff.

and if I call Ganz...big problem Deaf call...they not understand Relay service for Deaf phone call and little bit freak out! I get frustrate with them.
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Old 07-10-2009, 04:32 PM   #4
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Default Re: Kinzpost Problem since New Update!

Hi Aiorna,
Have you tried logging out and back in and restarting your computer?
Maybe you can try using a different browser.
I have not had that happen to me.
Hope you get it fixed so you can send a thank you note to your friend.
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Old 07-10-2009, 05:21 PM   #5
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Default Re: Kinzpost Problem since New Update!

Yes I send thank you letter for gift. I curious if happen to asia or other time account. I get send gift to me three different time. Each time I try send thank after open and kinzpost say I have any lett or gift...but I Just Opened The Gift!!! and it in my DOCK.
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Old 07-11-2009, 08:21 PM   #6
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Default Re: Kinzpost Problem since New Update!

View Post Originally Posted by Aiorna
I have WW friends send me gift but update happen and I get gift try send thank you and this message pop up. It not automatic set for me send to ww member. Happen to YOU??

Hi Aiorna What's the message that pops up? (and is it still happening?)
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Old 07-11-2009, 08:40 PM   #7
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Default Re: Kinzpost Problem since New Update!

Message...You have not received any kinzpost...something like that....after I open and receive gift. You know how it say you want send thank You? I click Yes. It say...You have not ..... I get the gifts in my dock that not the problem. Just frustrate get pop up.
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Old 07-11-2009, 09:43 PM   #8
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Default Re: Kinzpost Problem since New Update!

View Post Originally Posted by Cloud One
Hi Aiorna What's the message that pops up? (and is it still happening?)
View Post Originally Posted by Aiorna
Message...You have not received any kinzpost...something like that....after I open and receive gift. You know how it say you want send thank You? I click Yes. It say...You have not ..... I get the gifts in my dock that not the problem. Just frustrate get pop up.
I do get that window sometimes but I don't remember what causes it. I don't think (with me) that it happens when I click the "send a thank you" button. I think I get it if I close that window or if I click the wrong button accidentally. If I get it again I'll try to remember what I did. The window says "you have no new messages" or "you have no unread mail" or something like that. It's just saying that you don't have any new mail (and you don't because you already opened it! )

When it happens to me I just close the window and send the gift the regular way. (Go to Kinzpost, select "send a gift" then go through all the screens to select the items, the paper, the message, and then select the person etc.)
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Old 07-11-2009, 09:53 PM   #9
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Default Re: Kinzpost Problem since New Update!

Aiorna, to send a thank you letter, don't go to the mailbox icon. Go to Things to Do. Click on the last choice, Kinzpost. Then click on "Send a Note!" From there, you should be able to send a letter.

When you get to "Choose a Topic", move the scroll bar down to see "Thank You".
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