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Old 01-05-2012, 10:32 PM   #1
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Smile Unanswered: Kinzpost Problem

Today, I Kinzposted two items to another account, and the items weren't there when I logged onto the other account! Is there anyway the items got lost in Kinzpost? Can I get the items back?
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Old 01-05-2012, 10:39 PM   #2
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Default Re: Kinzpost Problem

Sorry that happened.
First, double check and make sure you don't still have the items.
Sometimes, KP can freeze up, and you think you sent it, and it's actually still in your dock.

Also, make sure to thoroughly check the dock of the other account also.

If you still can't find it, you can try contacting Ganz, but not sure if they'll be able to help or not.
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Old 01-05-2012, 10:45 PM   #3
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Default Re: Kinzpost Problem

This happens to me on a regular basis, and it's usually because, as MeWuvKitties noted, KinzPost froze, and it's still in the senders dock.
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Old 01-06-2012, 08:49 PM   #4
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Default Re: Kinzpost Problem

This has happened to me before too. I sent three of the same item and it got lost in the mail. So don't send three same of the same item and hope for the best.
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Old 01-08-2012, 06:25 PM   #5
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Default Re: Kinzpost Problem

I've had items get lost in KinzPost too. Usually the lost item(s) is in the dock of the account that sent it. Other times it is gone from both accounts for a short time (a day or less) then when I log back in to the account I mailed it to; I'll see an item in the dock called Plain Paper that looks like a KinzPost box wrapped in plain brown paper with a mailing label on it. That's it! Just drag the box and drop it in you room to open it and your items will automatically be placed in your dock. I've had the experience described above too, of multiples of the same item not getting mailed in a single package, but being left behind in the sending account. So far, nothing has ever been lost permanently.
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Old 01-09-2012, 06:20 PM   #6
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Default Re: Kinzpost Problem

I have had that happen to me! It can be quite annoying when you are just trying to get the stuff to your main account. Usually it's because KinzPost isn't working, and the items are still in my dock.

I would check back in tomorrow. It should either be in the sender's dock or in the reciever's dock.

It also may be in a brown, what looks like a KinzPost, package. Just drag it into your room and the items should be in the reciever's dock.

If none of these work, try contacting Ganz if they were important items (rare's etc.) because they may have been lost in KinzPost. If they weren't important, I would just let it go, because it would just be a big hassle.

Hope this helped
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Old 01-09-2012, 06:32 PM   #7
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Default Re: Kinzpost Problem

i'm so sorry this happened! this happened to my friend as well and she was really scared. she never got her items back so far i don't think. if you don't ever get them back, i suggest contacting ganz. i've heard they might be able to track kinzposting. good luck and i hope you figure it out.
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Old 01-09-2012, 07:51 PM   #8
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Default Re: Kinzpost Problem

If nobody's elses suggestions worked, wait a few days
If there's still no luck, your gonna have to email or call ganz
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