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Old 03-20-2009, 09:44 PM   #1
soozecu
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Default Unanswered: Kinzpost problem

I mailed 2 beach storage bags and one medieval column from one account to another. After I hit "send", I received a message "Invalid items". The items disappeared. I have logged out and back in under both accounts several times. The medieval column is back in the dock from the account it was sent, however, the 2 beach bags have not come back to that account and have not been received on the other account.
I have cleared my cache; logged in and out - anyone have other suggestions or any idea why this happened. I know I have kinzposted the medieval column before with no problem.
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Old 03-20-2009, 09:47 PM   #2
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Default Re: Kinzpost problem

That tends to happen when you try to send 2 or more storage items at one time (fridges, dressers, etc). For whatever reason, you can only send one of those kinds of things at a time.

Normally, the items will go back to your dock when you log out and back in tho.

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Old 03-20-2009, 09:51 PM   #3
TAYLOR LAUTNER'S A
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Default Re: Kinzpost problem

I would wait until Webkinz World's Down time, then check back in the morning. Before sending storage items, you need to empty them. If you don't get them back in the morning, Call Ganz on monday. I have a link in my signature to my Q/A thread which has a link to the # and email for GANZ.
Thanks! Hope i helped!
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Old 03-20-2009, 10:00 PM   #4
soozecu
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Default Re: Kinzpost problem

Thanks to you both. There was nothing in the storage items. I'll check back on both accounts in the morning to see if they show up. If not, will call Ganz.
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Old 03-20-2009, 10:08 PM   #5
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Default Re: Kinzpost problem

No problem! I hope your items are retrieved safely! Good luck!
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Old 03-20-2009, 11:05 PM   #6
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Default Re: Kinzpost problem

Wesleykinz is right. You can send only one storage unit at a time, and of course it must be empty. I am sure that if you load the dock on the account you sent the items from they will turn up.
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Old 03-20-2009, 11:16 PM   #7
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Default Re: Kinzpost problem

Usually after that message pops-up log-out and in, then your items should be back. Then send 1 at a time.
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Old 03-20-2009, 11:23 PM   #8
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Default Re: Kinzpost problem

that sounds very weird
i wonder what happened
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