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Old 03-30-2009, 04:37 PM   #1
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Default Unanswered: Kinzpost Mail won't open, envelope won't close

For several months now there has been a letter from our furry friends at Webkinz in my daughter's mailbox which will not open. Worse, every time she inadvertently tries to open it, the envelope won't close and she has to log out and back in. I finally called Webkinz support and was told that the techies have been working on this for months and many people have the same problem. Question: How many techies does it take to open a mailbox? Answer: More than they have at Ganz!!!!http://www.webkinzinsider.com/forum/...s/stoopid2.gif
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Old 03-30-2009, 04:45 PM   #2
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Default Re: Kinzpost Mail won't open, envelope won't close

Haha xD

I haven't had that issue, but I have had that issue *** an item in one room in my house being in the same spot on every screen (other rooms, clubhouse,kitchen,tournament arena,etc.).However, I logged out and in and it was fixed

Good Luck getting it fixed!
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Old 03-30-2009, 04:45 PM   #3
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Default Re: Kinzpost Mail won't open, envelope won't close

That's not very good. I would just advise you to wait, if you already called them, theres not much else you can do.
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Old 03-30-2009, 04:46 PM   #4
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Default Re: Kinzpost Mail won't open, envelope won't close

I'm very sorry that your daughter is having this problem. Just try and be patient, because Ganz has so many things to worry about anyways. They'll eventually get it fixed, as well as add some more amazing things to Webkinz World!

- harrypotterfan101
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Old 03-30-2009, 04:48 PM   #5
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Default Re: Kinzpost Mail won't open, envelope won't close

well, if you have already called ganz, i don't think there is much else you can do about it. it sounds like you have taken all of the neccesary measures, so it sounds like all you can do now is wait.

i hope it gets fixed soon!
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Old 03-30-2009, 09:17 PM   #6
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Default Re: Kinzpost Mail won't open, envelope won't close

My daughter has the same thing. She has had the envelope since December & I have sent an email 3 times now with no response. Pretty much gave up & just remember not to open that particular one if she gets new mail. She tries it each month & it still doesn't open & then gets stuck.
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Old 03-31-2009, 01:48 AM   #7
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Default Re: Kinzpost Mail won't open, envelope won't close

I actually have a brown gift box in my dock from something I mailed from my other account that will not open. It just sits in my dock and when I try to open it, it gives me a weird error message. I have spoke to Ganz about this and they said they are aware of the problem and that was that. They said there was nothing I could do about it until they get it fixed on their end. It's driving me crazy that it's still there and not fixed by now.
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Old 03-31-2009, 08:26 AM   #8
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Default Re: Kinzpost Mail won't open, envelope won't close

Same here. My daughter has a kinzpost from 'Your furry friends...' that was posted 13 December. Won't open, gotta logout.
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Old 03-31-2009, 08:30 AM   #9
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Default Re: Kinzpost Mail won't open, envelope won't close

This just happened to my ds yesterday, from your furry friends-two letters, and neither of them will actually open all the way-they open enough to cover the screen and not close, forcing you to log out...quite annoying, but not the end of the world! It would be horrible if it were a gift that we couldn't open...
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Old 03-31-2009, 08:28 PM   #10
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Default Re: Kinzpost Mail won't open, envelope won't close

Has anyone had this happen & had it fixed? Not sure if it will eventually open or if Webkinz has to delete the letter or make it unstuck that is why I ask. Sounds like a multitude of people have stuck letters but have yet to hear of anyone that got one unstuck.
Sara
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