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Old 01-26-2011, 05:30 PM   #11
crazy kinz
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1minamouse's Avatar
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Default Re: KinzChat Plus issues...?

I posted this in another members question similar to yours. Hopefully it will help.

What did you select as your country when you set up your account? If you selected "other" or any other country rather than NA it will not allow you access to Plus. You can call back and ask them to verify what country you selected and they can tell you. But we set up an account years ago, chose "other" because Holland wasn't on the list and it will not allow that particular country(other) to access KC+.

They don't tell you this information and it can't be changed once the account is set up. They will also NOT send you the confirming emails. There will be no way for you to know that your account is blocked from setting up the service.
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Old 01-27-2011, 10:21 AM   #12
eh.
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Default Re: KinzChat Plus issues...?

TRy calling Ganz.
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Old 01-30-2011, 12:04 AM   #13
Sapphirekat
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Default Re: KinzChat Plus issues...?

Ok I sent them a email 4 days ago. (I 'm sure I have NA as my country.) I have not heard back from them. I have tried 4 different email address's, but I still don't get any email saying that I can unlock kinzchat plus. I'm going to try entering the emails again tomorrow, but if I still can't get it to unlock, I guess I'll call them as a last result. I even checked the junk mail, and nothing from Ganz.
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Old 01-30-2011, 12:40 AM   #14
crazy kinz
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Default Re: KinzChat Plus issues...?

My guess is that there is something going on with the settings your account has. I fear you are stuc calling to get things figured out. Sure hope you aren't stuck with your account settings and lack of access to KC+. Good luck with it! Let us know what happens. I am curious to know the outcome and why you haven't gotten the emails.
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Old 02-01-2011, 07:50 PM   #15
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Default Re: KinzChat Plus issues...?

aargh the email wont send!
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