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Old 01-25-2011, 09:36 PM   #1
Lil Kinz
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Default Unanswered: KinzChat Plus issues...?

Well, I recently started playing Webkinz again and was trying to activate KinzChat Plus..well I went to the Parent's Area and filled out all the info and it's supposed to email me a link..I have not gotten an email (yes, I've checked my spam mail), and I have filled out the form about 5 times and nothing. Am I doing something wrong? How long is it supposed to take???

Thanks (:
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Old 01-25-2011, 10:02 PM   #2
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Default Re: KinzChat Plus issues...?

Make sure you write the right email address.
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Old 01-25-2011, 10:13 PM   #3
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Default Re: KinzChat Plus issues...?

The same thing has been happening to me to. I know I'm typing in the right email. I've tried it on fire fox, and ie.
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Old 01-25-2011, 10:36 PM   #4
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Default Re: KinzChat Plus issues...?

Perhaps you should just wait a few days or so, and if that doesn't work, you can try again or call Ganz. Contact Ganz - Webkinz Insider Wiki
Good luck!
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Old 01-25-2011, 11:22 PM   #5
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Default Re: KinzChat Plus issues...?

It should come up pretty quickly. Have you tried a different e-mail address? Maybe like a yahoo! or GMail account?
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Old 01-26-2011, 02:35 AM   #6
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Default Re: KinzChat Plus issues...?

Make sure you've checked all possible locations for junk mail. I have g-mail, but have it set up that I get my e-mail on Microsoft Outlook. There is a junk mail catcher in there, but g-mail screens much or it out before it even gets that far. If I want to check everything, I have to actually log into g-mail, and check my junk mail there. So perhaps you need to try something similar.
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Old 01-26-2011, 05:49 AM   #7
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Default Re: KinzChat Plus issues...?

My sister is having that problem too. She's tried two different emails, and checked spam/junk on both. Like the other person said, you should probably contact Ganz. (:
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Old 01-26-2011, 09:13 AM   #8
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Default Re: KinzChat Plus issues...?

I would say try a different e-mail. If that doesn't work Contact Ganz - Webkinz Insider Wiki
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Old 01-26-2011, 10:35 AM   #9
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Default Re: KinzChat Plus issues...?

Is this for American accounts? There is none for Asian acct, that is what ganz told me.
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Old 01-26-2011, 11:06 AM   #10
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Default Re: KinzChat Plus issues...?

What is Ganz email. I tried to look, but I can't seem to find it.

Never mind, I just read the post with how to contact them.
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