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Old 04-14-2009, 01:01 PM   #1
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Angry Unanswered: kinz post trouble

I've had a kinzpost stuck on my account for over a month. I used the customer support link called I have something stuck in my room and told them. They said they were having lots of problems and were trying to fix them all and to be patient. All this time later it's still there. It says I have a gift from a friend who is no longer on my friends list. I open it and there's an empty space where the present would be shown. Then it says, from your friend who is no longer on your friends list. I close it and it's always still there, showing up in every room I open. I've tried everything. It simply does not go away. I just used the same link to tell them again, I hope they do something. It really bugs me!
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Old 04-14-2009, 01:04 PM   #2
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Default Re: kinz post trouble

Hmm. I haven't had this problem....
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Old 04-14-2009, 01:08 PM   #3
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Default Re: kinz post trouble

Usually the "friend not being on your friend's list" is someone who has deleted you from their phone, so that part is OK. Have you tried the "usual" and emptied your cache? For some reason that always seems to help with most of my issues! After you do that, restart your computer and then log in again. Hope that helps! Good luck.
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Old 04-14-2009, 08:44 PM   #4
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Default Re: kinz post trouble

We had 3 stuck letters on one of our family accounts since before Christmas. It just got fixed this week. We were never able to open the letters, they just suddenly went away. So it took 4 months for them to fix ours. Be patient...I think a lot of people have had this problem. You could try the e-mail form again. It's frustrating, I know, but I think they'll eventually fix it for you.
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Old 04-14-2009, 10:18 PM   #5
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Default Re: kinz post trouble

I have never had this happen to me before....I would just be patient. Look around webkinzinsider (widotcom.com) to pass the time up!! Have a good night.
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Old 04-14-2009, 10:19 PM   #6
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Default Re: kinz post trouble

I haven't had any letters that have been stuck, but I have had a few problems getting into kinzpost to send some packages. I wonder if this is connected?

I hope it is fixed for you soon - it sounds like it must be very frustrating!
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Old 04-15-2009, 12:56 AM   #7
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Default Re: kinz post trouble

My daughter had one stuck for over a month- then one day it just went away- maybe yours will too
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Old 04-15-2009, 12:47 PM   #8
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Default Re: kinz post trouble

I'm actually wondering if the gift isn't from someone I deleted myself. Because why would someone send you kinzpost if they deleted you? Or maybe no one actually sent me anything because it may just be a glitch caused by Ganz somehow.
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Old 04-15-2009, 12:50 PM   #9
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Default Re: kinz post trouble

oh goodness. sorry to hear about the situation. perhaps Ganz is not too busy they can create new items but is too busy to fix the glitches!! Hopefully they get around to you soon!!! my fingers are crossed!!!!
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Old 04-15-2009, 12:56 PM   #10
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Default Re: kinz post trouble

A lot of people had problems with kinzpost quite some time ago. I still have a brown package in my dock left over from that time. I just have not bothered to call Ganz to get rid of it.
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