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I've had a kinzpost stuck on my account for over a month. I used the customer support link called I have something stuck in my room and told them. They said they were having lots of problems and were trying to fix them all and to be patient. All this time later it's still there. It says I have a gift from a friend who is no longer on my friends list. I open it and there's an empty space where the present would be shown. Then it says, from your friend who is no longer on your friends list. I close it and it's always still there, showing up in every room I open. I've tried everything. It simply does not go away. I just used the same link to tell them again, I hope they do something. It really bugs me!
Usually the "friend not being on your friend's list" is someone who has deleted you from their phone, so that part is OK. Have you tried the "usual" and emptied your cache? For some reason that always seems to help with most of my issues! After you do that, restart your computer and then log in again. Hope that helps! Good luck.
We had 3 stuck letters on one of our family accounts since before Christmas. It just got fixed this week. We were never able to open the letters, they just suddenly went away. So it took 4 months for them to fix ours. Be patient...I think a lot of people have had this problem. You could try the e-mail form again. It's frustrating, I know, but I think they'll eventually fix it for you.
I'm actually wondering if the gift isn't from someone I deleted myself. Because why would someone send you kinzpost if they deleted you? Or maybe no one actually sent me anything because it may just be a glitch caused by Ganz somehow.
oh goodness. sorry to hear about the situation. perhaps Ganz is not too busy they can create new items but is too busy to fix the glitches!! Hopefully they get around to you soon!!! my fingers are crossed!!!!
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