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Old 02-23-2009, 05:49 PM   #1
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Default Unanswered: Kinz post help!

Earlier today i got a kinz post from 'Your furry friends at webkinz'. No matter where i try to open it it just stays on the screen and the envelope doesent open so i have to log back out and in to get it to disappear. I'm trying to call Ganz as a last choice so does anybody know how to fix this?
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Old 02-23-2009, 05:52 PM   #2
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Default Re: Kinz post help!

First, try clearing your cache and cookies if you haven't already. If that doesn't work, you should probably call Ganz.
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Old 02-23-2009, 05:52 PM   #3
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Default Re: Kinz post help!

I'll probably call Ganz later on since i have no idea how to clear my cache.
BUT i think my dad cleared the cache a couple of days ago. But I'm not sure if that was the cache.

Last edited by lizzyxwebkinz; 02-23-2009 at 05:57 PM..
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Old 02-23-2009, 07:45 PM   #4
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Default Re: Kinz post help!

Oh my goodness! I have teh exact same problem! Except now, I have 2 of those letters! At first I could open them but it said it was from someone that wasn't my friend anymore on WW and it didn't show the username, now I have 2 of those.
Please call Ganz and when you do and get an answer, PM telling me what's wrong!
Old 02-23-2009, 08:20 PM   #5
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Default Re: Kinz post help!

I have had this happen to me off and on. I don't believe it has anything to do with your personal computer because I did nothing to mine and the next time I logged in KinzPost worked again. Good luck! It may be a couple of days before you can open.
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Old 02-24-2009, 07:50 AM   #6
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Default Re: Kinz post help!

Thanks everybody!

---------- lizzyxwebkinz added 0 Minutes and 26 Seconds later ----------

View Post Originally Posted by GumDrops
Oh my goodness! I have teh exact same problem! Except now, I have 2 of those letters! At first I could open them but it said it was from someone that wasn't my friend anymore on WW and it didn't show the username, now I have 2 of those.
Please call Ganz and when you do and get an answer, PM telling me what's wrong!
I got too open 2 other letters but the 3rd one won't open!

---------- lizzyxwebkinz added 7 Minutes and 50 Seconds later ----------

View Post Originally Posted by Red Fire
I have had this happen to me off and on. I don't believe it has anything to do with your personal computer because I did nothing to mine and the next time I logged in KinzPost worked again. Good luck! It may be a couple of days before you can open.
So I just have to wait? Thanks for the help! Rep!

Last edited by lizzyxwebkinz; 02-24-2009 at 07:50 AM.. Reason: Automerged Doublepost
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Old 02-24-2009, 03:10 PM   #7
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Default Re: Kinz post help!

try clearing your computers history or cookies. there have been other threads about this. If the problem persists contact ganz
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Old 02-24-2009, 04:44 PM   #8
Anti Twilight.
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Default Re: Kinz post help!

View Post Originally Posted by runlikethewind
try clearing your computers history or cookies. there have been other threads about this. If the problem persists contact ganz
I probably will but I'm going to wait it out for a few days.
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