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I've searched and can't find an answer, so hopefully someone here may know.
The other day my dd was on WW in Kinz Chat Plus trading. I was there helping her and one person at first wouldn't leave her alone about an item she didn't want to trade and then twice repeated as and then wrote donkey.
We both took this to be inappropriate and I immediately helped her report this person. This was the first time we've had any problems and I was glad to see that Ganz had the system in place to report such behavior.
Later that day my dd received an email from Ganz stating "Hello Webkinz, please only use the reporting tool ONLY if members are breaking the rules. Have fun"
So my question is this normal procedure for Ganz? Were they reprimanding her or just acknowledging her report?
I see this person behavior as completely innapropriate, so I'm sure it was correct to report her. It is just now my dd is unsure if she should have reported (according to Ganz) or if this behavior will be acted upon.
Any info would be greatly appreciated. It is great to know I can come here and get help.
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