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Old 03-09-2009, 12:41 PM   #31
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Default Re: Kinpost unopenable! ???

View Post Originally Posted by RainbowCrayon
My daughter had this happen, we contacted ganz, and they fixed it asap.
What did they do to fix it, if you don't mind me asking? Did they provide the items that were in the package, or just get rid of the package?

I have one of these 'unopenable' boxes in my dock, but don't want to lose the items inside.
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Old 03-09-2009, 12:45 PM   #32
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Default Re: Kinpost unopenable! ???

Thanks RainbowCrayon! I am hopeful this is what will happen! I can't understand why they would have to delete the item? Why would we send items to have their glitch cause us to delete them.
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Old 03-11-2009, 01:27 AM   #33
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Default Re: Kinpost unopenable! ???

I have a letter "From your friends at..." that is stuck, if I try to read it, the envelope appears on the screen and it won't open or go away, I have to logoff and start over.
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Old 03-11-2009, 01:34 AM   #34
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Default Re: Kinpost unopenable! ???

I have had this happen two different times now. Both times I got the items that were in the package and just the actual package stuck in my dock. One day one of them just went away. The other one is still in my dock. It's a strange glitch.

Horses
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Old 03-11-2009, 12:05 PM   #35
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Default Re: Kinpost unopenable! ???

Thanks for your input sjavens & Horses4Me!!!!!
It's nice to hear what happened with you guys items!
sjavens~If it's a note from your friends at GANZ...Then it's probably a letter telling you it was someone's birthday. Can you see the date it was sent? If you can, check your pets biography page to see the pets birthday. Then you should have also gotten a piece of cake for that pet. If it wasn't a birthday notice it could have been an answer to a question you asked on the questions/comments page. I hope you figure it out!

I still haven't heard back from them, but I will update when I do.
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Old 03-11-2009, 12:19 PM   #36
puppyloves
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Default Re: Kinpost unopenable! ???

I've had an un-openable envelope for about 4 MONTHS, it gets stuck and i have to log out, i tryed 3 diferent computers... all the same. GOOD LUCK WITH YOURS
Old 03-11-2009, 01:13 PM   #37
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Default Re: Kinpost unopenable! ???

Thanks puppyloves! Sorry to hear about yours! Wow 4 mths, huh? Whew!
Have you called them? Ganz I mean? Hopefully they can fix it!
The number is 1-866-WEBKINZ
1-866-9325469
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Old 03-11-2009, 01:34 PM   #38
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Default Re: Kinpost unopenable! ???

Mine is still sitting in my dock. I guess I'll have to contact Ganz at some point to delete it. I think I'll wait though until they've addressed all the issues and see if maybe these phantom packages will fix themselves.
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Old 03-11-2009, 01:43 PM   #39
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Default Re: Kinpost unopenable! ???

Yeah, that's another option. The first 1 I got like that did fix itself, BUT like I said before...I did Not get a message with that one. ??? I think Ganz should be able to fix it though WithOut deleting the package! Hopeful Dreamer!
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Old 03-11-2009, 01:43 PM   #40
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Default Re: Kinpost unopenable! ???

I received a gift from someone yesterday and now I'm afraid to try and open it.

I have had the parcel go to the dock and THEN open.

Then I got the items but the parcel sat in the dock for a few seconds.
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