Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 12-14-2011, 10:24 AM   #1
Lil Kinz
Dozer is an unknown quantity at this point

Default Unanswered: Kinectimals Pet Buddy never delivered

My first post...

My daughter was quite excited yesterday when she won the Kinectimals Pet Buddy, Isla after watching the video and answering the three questions. She has been trying every day to win the Pet Buddy and was extremely happy when she got the winning message (we made a screenie). Problem is, it was never delivered to her account.

She must have logged in and out a hundred times yesterday trying to see if it would appear and it never did. We even did the video again to confirm she typed her account name and password right and she did because we got the "Oops!! You already played today." message (screenie this also).

Unfortunately, she was so distressed that she went to bed crying. I could barely get her to go to school today. I logged in myself and did the video game this morning and won the typical common item which was delivered immediately after I logged off and back on.

I really want to fix this for her. She won it fair and square and it is not right that it wasn't delivered to her. It would have been her first Pet Buddy so needless to say it was important to her.

Can anyone PLEASE help me to guide mr to the correct department, phone number or process to get this fix? I would really appreciate it!!

Thanks!!
Dozer is offline Male
Sponsored Links
Old 12-14-2011, 10:33 AM   #2
Webkinz :)
 
chrismouse's Avatar
chrismouse is a splendid one to beholdchrismouse is a splendid one to beholdchrismouse is a splendid one to beholdchrismouse is a splendid one to behold

Default Re: Kinectimals Pet Buddy never delivered

It os there she will need to do to her room and click on the zum buddy icon to see it, then she will be able to access it to be with her pet.
chrismouse is offline
Old 12-14-2011, 10:48 AM   #3
Lil Kinz
Dozer is an unknown quantity at this point

Default Re: Kinectimals Pet Buddy never delivered

Thanks for the reply!

I went to the pet's room and found a button called "My Pet Buddies" which is right next to the "Dress" button. I clicked on the "My Pet Buddies" button but there were no Pet Buddies to choose from. It was totally empty.

Was this the button you were refering to? If so, I still have the "no delivery" problem...
Dozer is offline Male
Old 12-14-2011, 10:49 AM   #4
joi
Webkinz :)
 
joi's Avatar
joi is epic beyond epicnessjoi is epic beyond epicness
joi is epic beyond epicnessjoi is epic beyond epicness

Default Re: Kinectimals Pet Buddy never delivered

Oh no, I'm so sorry your daughter got so upset.

Here is a link which explains how to find and use the buddy - there is no physical item that appears in the dock. You must click on the icon next to the 'dress' button once in a room. It wasn't explained at all - thank goodness for WI, or I wouldn't have figured it out either.

How do I find and use my new Kinectimals Pet Buddy?
joi is offline Female
Old 12-14-2011, 11:16 AM   #5
Lil Kinz
Dozer is an unknown quantity at this point

Default Re: Kinectimals Pet Buddy never delivered

Yes, I did as instructed in the link you provided and there is no Pet Buddy to select.

Is there a technical support or customer service phone number for the Webkinz website? I know the computer games that I typically play have a technical support team to solve problems like this.

Ok, mystery solved!!

I went back to try the instructions in the link again. As stated, I clicked on the button and see the box that says "No Pet Buddy." But this time I click on both the left scroll arrow and the right scroll arrow and there that sucker was, hiding one scroll click to the right!!

All is well now, thanks for all of your great and quick help!!

I am sure you made my daughter's day today!!

Last edited by Dozer; 12-14-2011 at 11:16 AM..
Dozer is offline Male
Old 12-14-2011, 11:20 AM   #6
joi
Webkinz :)
 
joi's Avatar
joi is epic beyond epicnessjoi is epic beyond epicness
joi is epic beyond epicnessjoi is epic beyond epicness

Default Re: Kinectimals Pet Buddy never delivered

View Post Originally Posted by Dozer
Yes, I did as instructed in the link you provided and there is no Pet Buddy to select.

Is there a technical support or customer service phone number for the Webkinz website? I know the computer games that I typically play have a technical support team to solve problems like this.

Ok, mystery solved!!

I went back to try the instructions in the link again. As stated, I clicked on the button and see the box that says "No Pet Buddy." But this time I click on both the left scroll arrow and the right scroll arrow and there that sucker was, hiding one scroll click to the right!!

All is well now, thanks for all of your great and quick help!!

I am sure you made my daughter's day today!!

I was just about to tell you to scroll right!! I'm so glad you found it - and I'm happy that your daughter will be happy too
joi is offline Female
Closed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 09:58 PM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts