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Old 10-23-2007, 04:39 PM   #1
redvelvetroses's Avatar
redvelvetroses will become famous soon enough

Default Unanswered: Kicked off webkinz... stuff missing

At 2pm I was just about to place my Leaf Sweater into my wardrobe when I was kicked out of webkinz. I had the sweater 1/2 way between the dock and the wardrobe when this happened. When I logged back in the sweater was gone. It is not in the wardrobe, dock, or room. Now again at 5 it happened w a monkey tee. I worte a letter and this is what I got back....


Thank you for your question regarding missing or lost items/Kinzcash.

While it is not a regular occurrence, missing items/Kinzcash can be caused by a momentary ‘hiccup' in Webkinz World. This has been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.

Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement located on the main Webkinz homepage.

We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.

We apologize for any inconvenience this issue may have caused

Thank you,

Webkinz Customer Support


Sheila's bedroom is very simple... I have pics posted. So why is this still happening? ARGH! Im done playing webkinz for today.

redvelvetroses is offline
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