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Old 09-09-2008, 02:27 PM   #1
moonmicky
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Default Unanswered: This keeps Happening, someone help!

I keep getting items stuck!

First it was the kitchen (picture #1) and I emailed Ganz, but noting has come of it.
Now it's a lamp in another room (picture #2). My mouse is on the lamp, but see how the square highlighted is outside of the room?

I have emptied the rooms, restarted, logged out...I can't think of anything else to do. Any suggestions? I understand it happening once, but now it's twice with 3 items! How can I avoid this in my other rooms? Should I actually call Ganz?
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Old 09-09-2008, 02:35 PM   #2
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Default Re: This keeps Happening, someone help!

yeah just contact Ganz. i do that all the time when things get stuck. they'll unstick whatever is stuck within 2 days. yeah theres not much you can do to prevent things from getting stuck. just contact Ganz about all the problems you keep getting with stuck items, and hopefully they'll try to work on that. hope i helped, and good luck!
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Old 09-09-2008, 02:36 PM   #3
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Default Re: This keeps Happening, someone help!

View Post Originally Posted by JonasBrothers<3
yeah just contact Ganz. i do that all the time when things get stuck. they'll unstick whatever is stuck within 2 days. yeah theres not much you can do to prevent things from getting stuck. just contact Ganz about all the problems you keep getting with stuck items, and hopefully they'll try to work on that. hope i helped, and good luck!
by email or phone? My kitchen has been stuck for over 2 weeks!
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Old 09-09-2008, 03:00 PM   #4
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Default Re: This keeps Happening, someone help!

There is a form to fill out in the Customer Service section of the log in page....

---------- kellyschrvr added 0 Minutes and 50 Seconds later ----------

Click Customer Service and I Have Something Stuck!

There is a form, you will need a pet code as well.. know the name of the item and room name as well

Last edited by kellyschrvr; 09-09-2008 at 03:00 PM.. Reason: Automerged Doublepost
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Old 09-09-2008, 03:04 PM   #5
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Default Re: This keeps Happening, someone help!

by email. click on the customer service link on your webkinz home page!
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Old 09-09-2008, 03:20 PM   #6
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Default Re: This keeps Happening, someone help!

I emailed them about 10 minutes ago, and it's already fixed! but not my kitchen, just the lamp. I wonder if they even got to the lamp or it just resolved on it's own?
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Old 09-09-2008, 03:27 PM   #7
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Default Re: This keeps Happening, someone help!

View Post Originally Posted by moonmicky
I emailed them about 10 minutes ago, and it's already fixed! but not my kitchen, just the lamp. I wonder if they even got to the lamp or it just resolved on it's own?
They are never that fast, LOL.. I would get it fixed itself
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Old 09-09-2008, 04:25 PM   #8
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Default Re: This keeps Happening, someone help!

you can always try moving the table back under the item, or over, and hope it fixes itself
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Old 09-09-2008, 04:28 PM   #9
ow I'm blonde and
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Default Re: This keeps Happening, someone help!

I don't know what to tell you alot of these problems have been accuring around webkinz world. Good Luck with getting the problem fixed!!
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Old 09-09-2008, 05:56 PM   #10
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Default Re: This keeps Happening, someone help!

sometimes when nothing works you just have to let it work itself out it will become unstuck in a couple days
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