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Hey guys...I need some help. I have had communication from webkinz.com, but it has been less than helpful, unfortunately-only through email. Each time my son or I try and log in...we put in our user and passcode and we are sent straight to a blank white page. We cannot get past that. We have taken all the steps mentioned in the customer service page. Nothing seems to help. Does anyone know of a magic trick or why this could be happening? He only really got to play online for 2 days and even on those 2 days he was kicked off line several times. But he does have a pretty sweet room and lots of great things set up for his toucan "Fuit Loop". We ARE able to go online on others computers. I find that strange.
If you can help we would ever so gratefully appreciate it. Even if you could refer us where to go for help would be nice. I left a message on their info number about a week ago with no return call.
Make sure you have cleared your cache. It's not a problem on Webkinz end, since you are able to log in from other computers. It's something with YOUR computer, which means Webkinz/Ganz likely won't be able to help you.
If clearing your cache doesn't help, try a different browser - Firefox or Opera should work. Maybe even Netscape.
And make sure you have the latest version of the Adobe Flash player installed. Good luck!
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