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Old 08-19-2008, 11:52 PM   #1
Lil Kinz
msfreckles is an unknown quantity at this point

Default Unanswered: Keep getting a BLANK page!!

Hey guys...I need some help. I have had communication from webkinz.com, but it has been less than helpful, unfortunately-only through email. Each time my son or I try and log in...we put in our user and passcode and we are sent straight to a blank white page. We cannot get past that. We have taken all the steps mentioned in the customer service page. Nothing seems to help. Does anyone know of a magic trick or why this could be happening? He only really got to play online for 2 days and even on those 2 days he was kicked off line several times. But he does have a pretty sweet room and lots of great things set up for his toucan "Fuit Loop". We ARE able to go online on others computers. I find that strange.
If you can help we would ever so gratefully appreciate it. Even if you could refer us where to go for help would be nice. I left a message on their info number about a week ago with no return call.
Thanks :toucan:
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Old 08-20-2008, 12:02 AM   #2
Webkinz :)
cheekeemonki is on a distinguished road

Default Re: Keep getting a BLANK page!!

Hey there.... I had the same issue. It has to due with Interet Explorer 7. I had to download mozilla (I only use it for webkinz) and now all is well and I am never booted off.

Good Luck

Cheekeemonki
cheekeemonki is offline Female
Old 08-20-2008, 12:20 AM   #3
I dance with my
Webkinz :)
 
pupso98's Avatar
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Default Re: Keep getting a BLANK page!!

um..... I dunno what happened there.....just keep on trying to get on WW. One dy you will have to find out what is happening....
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Old 08-20-2008, 12:33 AM   #4
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MotherKinz101's Avatar
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Default Re: Keep getting a BLANK page!!

What type of browser are you using? If your not using Mozilla Fire Fox try that it might work better that's what I use and it works great!
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Old 08-20-2008, 01:31 AM   #5
aweicker
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Default Re: Keep getting a BLANK page!!

Make sure you have cleared your cache. It's not a problem on Webkinz end, since you are able to log in from other computers. It's something with YOUR computer, which means Webkinz/Ganz likely won't be able to help you.

If clearing your cache doesn't help, try a different browser - Firefox or Opera should work. Maybe even Netscape.

And make sure you have the latest version of the Adobe Flash player installed. Good luck!
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