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Old 01-10-2011, 06:48 PM   #21
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Default Re: Just Informing

I'm sorry that is just wrong... But I also do kinda agree with Dixecup
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Old 01-10-2011, 07:02 PM   #22
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Default Re: Just Informing

View Post Originally Posted by zacspet
I can't access it is in archive and when I press log in it says some random Words xD And by what dix just said It probably woill work oin the 19th


Archived
So which happened--was it deleted or was it simply archived? Dixie brought up a good point. Although the article did set the time frame as up to one year in which you could get it back, the welcome back codes worked on ANY account. So that must mean that they haven't deleted any of the accounts. So if they don't give you back your account just because it expired over a year ago, call up CS and give them a piece of your mind xD Good luck!
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Old 01-10-2011, 07:04 PM   #23
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Default Re: Just Informing

Not old enough to talk to a company by my self xD LOL I wish I could though!
It was archived but the guy sounded like he had no Idea what was going on he was like "yah it was archived...."
Bye"
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Old 01-10-2011, 08:29 PM   #24
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Default Re: Just Informing

what is someone was using an account as a spare account but left it expired and was planning to put a new webkinz on it if they got banned from kinzchat plus?? they should make sure yu want the account before they deleat it
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Old 01-10-2011, 09:14 PM   #25
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Default Re: Just Informing

That's so wrong! What about this, "Welcome back" thing? That's so wrong.
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Old 01-10-2011, 09:25 PM   #26
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Default Re: Just Informing

So now I'm curious...I was trying to utilize a "Welcome Back" code for an account that I know has long since been used, but I'm not entirely sure of the last successful log in (not my account). Anyways, I just kept getting an error when attempting to log in stating "I'm sorry, but there is something wrong with our servers at this time. Please try again later." I tried calling customer service and the answer they gave me was that this account had been "archived" and that there was no way of retrieving it or using the "Welcome Back" code to bring it back. I guess I just accepted that as their answer, but should I try calling back?

Has anyone been successful at getting a 2+ year old account reactivated with a "Welcome Back" code?

Thanks!
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Old 01-10-2011, 09:26 PM   #27
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Default Re: Just Informing

Look you can't always trust the reps! They don't always know what's going on. Hang in there!
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Old 01-10-2011, 09:49 PM   #28
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Default Re: Just Informing

Umm didn't Ganz say that your account will always be there whether It's expired or not?! Talk about lying, Ganz!!!
Old 01-10-2011, 09:54 PM   #29
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Default Re: Just Informing

Call and complain like crazy. >:[
Don't give up until they do something about it!!! You spent good money on their product and they WILL treat you with the respect you deserve as their customer!!
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