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Old 06-23-2007, 09:51 AM   #11
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Default Re: Just got off the phone with Ganz RE:extra money

Thanks for psting this.My daughter had extra in her acct and I was having a hard time telling her that she couldn't spend a dime until it was resolved.I was really concerned about her acct being suspended.

It looks like I can relax and let her play as normal now
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Old 06-23-2007, 09:55 AM   #12
Noahp198
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Default Re: Just got off the phone with Ganz RE:extra money

Thanks for posting. I was afraid my account would be closed.
Old 06-23-2007, 10:18 AM   #13
Kiwikat7
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kiwikat7 is just really nicekiwikat7 is just really nice

Default Re: Just got off the phone with Ganz RE:extra money

Personally (just my opinion and this is not verified by anyone) I think it would be too difficult to fix this. And, if they tried to fix it, there is a chance they could do more damage in the process by removing money earned, or won, or received with adoptions. Since this didn't affect all accounts, and the accounts it did affect were all for different amounts, I can't imagine there would be an easy fix for this. The person I talked to said I could call back next week and ask if he had any more information, but he didn't think they would have an answer/solution for a few days. But he did assure me that this isn't something people will lose their accounts ove. I think Ganz does understand that there are a lot of kids who use the site, and and might just go on a spending spree if they had a bunch of new money in their accounts. I was very impressed with how helpful they were and their goal isn't to shut anyone down unless it's someone hacking the system or intentionally cheating. This isn't cheating, this is a Ganz glitch. I have no idea what might happen if they did remove the money and it was spent though. Would an account go in the negative??
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Old 06-23-2007, 10:28 AM   #14
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Default Re: Just got off the phone with Ganz RE:extra money

What is their phone number? Got lots of problems?
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Old 06-23-2007, 03:37 PM   #15
pandapawn43
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Default Re: Just got off the phone with Ganz RE:extra money

Very Nice Post. That makes many people feel confortable before Contacting Ganz with that problem.
Old 06-23-2007, 04:24 PM   #16
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Default Re: Just got off the phone with Ganz RE:extra money

Thanks for posting this! Can you please tell me the phone number for Ganz? I've been having some strange problems with my account, and it would be really helpful to talk to someone! Thanks!
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Old 06-23-2007, 04:58 PM   #17
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Default Re: Just got off the phone with Ganz RE:extra money

You have to have them give you the number. I guess because they have to give you a code for the department you need to talk to. When you email them, they will email you back with the number you need to call and the extention to use.
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Old 06-23-2007, 05:20 PM   #18
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Default Re: Just got off the phone with Ganz RE:extra money

i never heard of people getting extra money
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Old 06-24-2007, 02:45 PM   #19
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Default Re: Just got off the phone with Ganz RE:extra money

Webkinz e-mail is: Support@webkinz.com

All you have to do is e-mail your problem to them and they will e-mail you back, either telling you that they are working on fixing your problem and about how long it will take or they will send you a phone # and a case # and you can call and talk to them about it. Oh and don't forget to give them your user name. NOT YOUR PASSWORD!!

Hope this helps.

Last edited by MamaWolf; 06-24-2007 at 02:47 PM.. Reason: added info
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Old 06-24-2007, 03:13 PM   #20
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Default Re: Just got off the phone with Ganz RE:extra money

thankz for posting this so we know
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