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Old 06-22-2007, 10:51 AM   #1
Kiwikat7
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Default Unanswered: Just got off the phone with Ganz RE:extra money

I talked with a very nice man and Ganz, and I must say their customer service is absolutely excellent! I am very impressed with them. I had a couple of other issues not related to this, and he fixed it and was so nice to deal with.

I asked about the money and he said they were aware there was a problem. Unfortunately he didn't know what they were going to do. I know some people had mentioned Ganz would shut accounts down for not reporting extra money. He said they shouldn't shut anyone down for this, because it was Ganz's error. And if they did to contact them, but he didn't think it would happen. He didn't know what the plans were to do about it. It affected a lot of people I'm sure, and for different amounts. They might not do anything, but he really didn't know for sure. I got the sense that it wasn't a simple fix if they were planning on taking the money back. And, because everyone received different amounts, it would be hard to say just how much extra people got, other than a rough estimate. I know I got *about* $40,000 extra and my daughter got *about $10,000 extra. I have a friend who got about $17,000 extra but none of us can say the exact dollar amount. Personally I think it would be a very kind gesture if they left the money

But no one should fear that their account will be closed, although you might want to email ganz about it anyway. Maybe the more accounts they see with extra money, the more likely they will be to just let us keep it rather than having to fix it
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Old 06-23-2007, 12:12 AM   #2
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Default Re: Just got off the phone with Ganz RE:extra money

Thanks soooo much for the info... I was wondering how long I should leave it before it was safe to spend? I'll wait awhile longer. I sent an e-mail as soon as I discovered it.
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Old 06-23-2007, 12:20 AM   #3
webkinzluva101(main
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Default Re: Just got off the phone with Ganz RE:extra money

Thanks for the info!!!!!!! I will give you some thankz pointz for that.

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Old 06-23-2007, 12:27 AM   #4
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Default Re: Just got off the phone with Ganz RE:extra money

I'm lost...who got extra money and why? We recently put on two pets from the trading cards and got NO money with them....
And yes, they are great on the phone. We had code problems twice and they were just great with us! Way to go Ganz!
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Old 06-23-2007, 01:10 AM   #5
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Default Re: Just got off the phone with Ganz RE:extra money

You can call Ganz?
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Old 06-23-2007, 07:34 AM   #6
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Default Re: Just got off the phone with Ganz RE:extra money

View Post Originally Posted by Meko202
You can call Ganz?
When you have a problem you email through the log on page or through the newspaper on webkinz, They will either respond by sending you kinz mail or by an email. If it is a problem they feel they need to discuss with you they will send you a # to use when you call their phone number.
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Old 06-23-2007, 07:47 AM   #7
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Default Re: Just got off the phone with Ganz RE:extra money

View Post Originally Posted by DramaQueen
I'm lost...who got extra money and why? We recently put on two pets from the trading cards and got NO money with them....
And yes, they are great on the phone. We had code problems twice and they were just great with us! Way to go Ganz!
You may not be able to get any kinzcash with the virtual pets from the trading cards.

I hope this helped!!

Pupspawz
Old 06-23-2007, 08:38 AM   #8
molyfur
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Default Re: Just got off the phone with Ganz RE:extra money

View Post Originally Posted by Uppies
When you have a problem you email through the log on page or through the newspaper on webkinz, They will either respond by sending you kinz mail or by an email. If it is a problem they feel they need to discuss with you they will send you a # to use when you call their phone number.
it says they don't respond to the "comments" ... ??

i just discovered that my stepdaughter has over 18,000 in her account - she doesn't know what she should have, but it shouldn't be that for SURE.... more like maybe 2000 or so... she's only 10 so she doesn't do math very well yet and she didn't even realize what a high number it was written there!

it didn't happen to mine -- but how do you tell a kid she can't buy anything?

they better not close anyones accounts - i mean heck, lots of kids don't understand the high numbers, don't pay attention to what they have, or don't know any better!

is there a proper email address to use, other than comment section??
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Old 06-23-2007, 09:36 AM   #9
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Default Re: Just got off the phone with Ganz RE:extra money

thanks kiwikat7 AGAIN i'm going to adoppt my husky but can i please have ganz number(u can pm it 2 me)
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Old 06-23-2007, 09:39 AM   #10
Izzi Stormheart
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Default Re: Just got off the phone with Ganz RE:extra money

Thanks for the info.

7whiskers, i hope you can get your stepdaughter's situation ironed out! I'm so sorry! it must be nerveracking!
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