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Old 10-06-2008, 09:51 AM   #1
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whytchiwmn is an unknown quantity at this point

Angry Unanswered: Just getting the White Screen

I was on my account this morning and was done doing my dailies so I logged off so I could do my other accounts and now I can't do anything. All I keep getting is the White screen. It won't load anything at all.
Does anyone have any suggestions on what I can do? I have left the screen up for about 45 mins to see if anything would happen and of course nothing.

Any suggestions are greatly appreciated.
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Old 10-06-2008, 10:38 AM   #2
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Default Re: Just getting the White Screen

View Post Originally Posted by whytchiwmn
I was on my account this morning and was done doing my dailies so I logged off so I could do my other accounts and now I can't do anything. All I keep getting is the White screen. It won't load anything at all.
Does anyone have any suggestions on what I can do? I have left the screen up for about 45 mins to see if anything would happen and of course nothing.

Any suggestions are greatly appreciated.
Hi! Sorry you are experiencing trouble. Try clearing your cookies and your cache, quit out of your browser and re-open it, then try logging on again. That's the only thing I know of to do. Good luck! :0
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Old 10-06-2008, 12:39 PM   #3
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whytchiwmn is an unknown quantity at this point

Default Re: Just getting the White Screen

I tried all of those and still just get the white screen.

Thanks

Anybody else with any suggestions
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Old 10-06-2008, 12:51 PM   #4
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Default Re: Just getting the White Screen

Hi, do you have the current Adobe Flash Player? That is the only other thing I can think of. I'm having trouble after logging in. The screen is green and the W just flashes and usually nothing happens. More glitches I suppose.
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Old 10-06-2008, 12:51 PM   #5
Farglesword
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Default Re: Just getting the White Screen

That really *****. I don't know if it's happened to that many other people, but I find that since the newer updates that the browser resets every 10 minutes after you log on. I have to be really careful of the time when I'm doing a job!
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Old 10-06-2008, 12:58 PM   #6
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Default Re: Just getting the White Screen

I think we're all having different variations of problems. I was getting the white screen of death a couple of weeks ago. Now I get the slow speed of wanting death.

I would bet that it's just on the part of Ganz not being able to support this from an IT perspective any longer.
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Old 10-06-2008, 01:11 PM   #7
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Default Re: Just getting the White Screen

Frustating for sure.
We haven't gotten the white screen (yet). Sorry, we can't be of more help there.
It is taking a very long time for the W to disappear and all the screens to load.
And DITTO on Webkinz resetting every 10 mins. We have been thrown out of Employment, the Academy and any games we try to play. Can't accumulate any Kincash this way.

We want our funtime back! Hope somebody at Ganz is on top of this.
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Old 10-06-2008, 01:16 PM   #8
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Default Re: Just getting the White Screen

Try restarting your computer, and clearing you internet cookies (lol xD) Then, if you have PC Pit Stop, use it on Safe mode. Then, if you STILL get a white screen, try deleting your recycle bin. If all else fails, call ganz! hope it helps!
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Old 10-06-2008, 02:13 PM   #9
ChihuahuaGrl16
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Default Re: Just getting the White Screen

did you try just shutting down your computer, unplugging your internet for 10 seconds and then plug it back in and then restart your computer---I have to do that sometimes


If not, contact GANZ and make sure you have one of your pet codes handy!
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Old 10-06-2008, 04:37 PM   #10
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Default Re: Just getting the White Screen

Hi and sorry about this troble. Try closing the window, wait a while, then try logging back in. Hope this helps!

~cutekitten48
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