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Old 03-16-2009, 09:50 AM   #1
Charis01
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Default Unanswered: Javascript Errors

When i try to get into WW the green window pops up but nothing else. There is a javascript error "Syntax error" or "object expected" I tried clearing cache and cookies and restarting, no luck. I can't try it on another brower, nor can i reinstall javascript or flash or IE on my own (permissions issue) but can ask someone to do if that is my only option- i just would perfer not to, wondering if anyone had another suggestions or has had this error.

Thank
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Old 03-16-2009, 09:55 AM   #2
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Default Re: Javascript Errors

The same happened to me. I had to go to the Java website, dowload it again, then go back to webkinz. If that doesnt work, maybe a reboot of your computer will help. Goodluck -bagellover131

Last edited by bagellover131; 03-16-2009 at 09:56 AM.. Reason: *Spelling.
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Old 03-16-2009, 05:40 PM   #3
supercocoa1996
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Default Re: Javascript Errors

you could've just clicked the Log In down in at the bottom of the page it happened to me but it was hard to download so i just clicked it on the bottom of the page
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Old 03-17-2009, 12:41 PM   #4
Charis01
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Default Re: Javascript Errors

thank you everyone- now i just need a legitimate excuse to get javascript reinstalled on my machine...
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Old 03-17-2009, 03:48 PM   #5
supercocoa1996
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Default Re: Javascript Errors

you don't have to reinstall
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Old 03-17-2009, 04:00 PM   #6
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Default Re: Javascript Errors

If reinstalling and all didn't work... which it didn't for me... i was told by a rep (couple reps actually)... that this error will also pop if it the site has trouble loading up one of your rooms.. An example being a room packed with items OR crops..
It was suggested to me by one of the reps to remove half my garden yard and place that in another yard... So I did that, split up my gardens.. It actually worked!

Oh- it also means "Storage rooms"... everything you might have in storage boxes... Even though they are in storage they still count as an item in that room..



This might not be your solution, but it was in the 2 accounts we got this in.. I KNEW it wasn't our computers because we only got this error on 2 or 3 of the 5 accounts
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Old 03-17-2009, 04:17 PM   #7
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Default Re: Javascript Errors

This is what webkinz says in Customer Service-

P- keep seeing "please wait"
A- If you are noticing that the "Please Wait" sign remains on your screen for an extended period of time, this means one of two things:
1. It could mean that your computer is having difficulty connecting to our server. To solve this issue, we suggest that you please contact your Internet Service Provider and notify them of the issue.
2. If we are experiencing a higher than normal volume of traffic, you will notice the Please Wait sign. In this case, please log out and log back in at a later time


P- I keep seeing a white screen
A- If you are seeing a white screen when you try to log into Webkinz World, there are several solutions you can try.
1. Please go to Adobe and update your Flash Player.
2. Please clear your cache. If you do not know how to do this, we have detailed instructions on our FAQ in the Technical Issues section. Just click on the question "How do I clear my cache?". If you wish to proceed directly to the Technical Issues page of the FAQ please
click here.
3. Please make sure www.webkinz.com is an acceptable site for all pop-up blockers and anti-virus programs on your computer.

If these steps do not solve the problem, please contact your Internet Service Provider for further assistance.


Sorry, that is all that might help you. I hope you get it cleared soon! Sorry if I didn't help that much.
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