| 06-23-2008, 09:44 PM || #11 |
Join Date: Mar 2008
| | Re: I've lost my firetruck and can't move my magic carpet
I know how frustrating this can be - and I was pretty shocked when I first got that email from them - they actually send it every time you contact support so I'm used to it now.
Originally Posted by hayden'smom
I emailed support like many of you suggested and this is the exact email I got back in return:
Thank you for your question regarding missing or lost items/Kinzcash.
While it is not a regular occurrence, missing items/Kinzcash can be caused by a momentary ‘hiccup' in Webkinz World. First, please try to log out of your account and then back into your account. Missing items have been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.
Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement locat ed on the main Webkinz homepage.
We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.
We apologize for any inconvenience this issue may have caused
Webkinz Customer Support
It's a form letter - they have to do that to prevent everyone from calling and complaining about lost purple lavas
Their Customer service can be slow and frustrating but most of the time they can fix things - so keep trying and you may be able to sort this out. No luck finding the firetruck in your other rooms I guess.
It is frustrating and their are glitches and if you are thinking of no longer being a customer you should send a letter to the Director of Customer Service and let them know - Ganz really needs to do a better job of keeping their customers happy.
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