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Old 12-12-2007, 06:12 PM   #11
Webkinz :)
eyorefanatic123's Avatar
eyorefanatic123 is an unknown quantity at this point

Default Re: It's MISSING!!

I would still check in your storage units...I lost an airplane there once..
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Old 12-14-2007, 11:33 PM   #12
Webkinz :)
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ghostbear has a spectacular aura about

Default Re: It's MISSING!!

Well I sent a note to tech support about my daughter's missing item. It was the terrier scooter you get when you adopt it. Sigh--- her favorite item. They basically said a hiccup in their server could have caused it to be lost and they are not responsible for it based on the their user agreement. I haven't told her yet. She is going to be very very disappointed. As a computer programmer I wish I could just have told my clients that a software bug I wrote wasn't my responsibility. LOL It would have saved me a lot of lost time having to not have to fix software issues. LOL. Oh well now I have to break it to my daughter. It couldn't have been an item she can just buy again. Had to be her adoption gift.

So hate to say it but your missing coin could have been the same problem she had on her account. I hope not and it turns up again for you. Best of luck!

---------- ghostbear added 249 Minutes and 34 Seconds later ----------

I was talking on another thread and there seems to be folks having luck contacting support directly and getting issues resolved. You may try that route.

Last edited by ghostbear; 12-14-2007 at 11:33 PM.. Reason: Automerged Doublepost
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Old 12-16-2007, 10:52 AM   #13
trading+contest only
funinthesun's Avatar
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Default Re: It's MISSING!!

I'm so sorry about you too, ghostbear. It makes me upset when ganz says they are not liable--why cant they just send you the item? Oh well. I'll eventually get another one. Oh, ghostbear, before you break it to your daughter, you should trade something for the scooter. She would be so happy to have it back.

Thanks for all your support everyone!
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Old 12-16-2007, 06:10 PM   #14
ow I'm blonde and
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penguinpal93 has much to be proud ofpenguinpal93 has much to be proud ofpenguinpal93 has much to be proud ofpenguinpal93 has much to be proud of

Default Re: It's MISSING!!

Well if you are still unable to find it call Ganz or email them
phone number: 1-866-webkinz
Good Luck
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Old 12-17-2007, 03:24 PM   #15
Webkinz :)
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Default Re: It's MISSING!!

Yeah!!! Another member suggested I contact support at their number and gave me a person to talk to and I left a message this morning. Well she called me back a little over 4 hours later yet the same day. She was able to help my daughter out and found her scooter and put it back in her dock! Also several members had PM'd me to let me know they would give her a scooter if Ganz couldn't fix it for her. Thank you everyone! I would also recommend that people call support directly rather than email for missing items. It seems as if the phone method of resolution was more successful than emailing support so I recommend doing that first with any problems with your account.
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