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Old 03-02-2009, 04:00 PM   #11
Puffers21
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Default Re: Items stuck in my room!!!!!

Ok so i've tried to use the guides to get an item unstuck. Ive TRIED to fill out the item stuck in my report and it keeps telling me ACCOUNT INFORMATION DOES NOT MATCH INFORMATION ON FILE. i have all the original information from when i first opened my account. i have lost all faith that this item will get unstuck. I have also tried to email Webkinz customer service and the email was shot back to me so they didnt even see it. If anyone knows something else please tell me cause ALL OF THE ABOVE IS NOT WORKING!

---------- Calypuff added 1333 Minutes and 13 Seconds later ----------

I have contacted WW via phone & they have fixed the issue! YAY!!!!!!!!!!!!

Last edited by Calypuff; 03-02-2009 at 04:00 PM.. Reason: Automerged Doublepost
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Old 03-02-2009, 05:37 PM   #12
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Default Re: Items stuck in my room!!!!!

Did you log out then back in?
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Old 03-02-2009, 07:09 PM   #13
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Default Re: Items stuck in my room!!!!!

Don't give up hope. Ganz reps have a special tool/program they use to get something unstuck.
It's simple. Call 1866-WEBKINZ from 9am to 5pm EST from Monday to Friday. Leave a message. They will call you back. Explain in your message that you've tried to use the unstuck form on the site but it has not helped. Tell them the name of the account, your name, the item that is stuck in which room your phone number (not your password) and they will call you back. Make sure you repeat your phone number twice. Keep us posted.
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Old 03-03-2009, 02:00 PM   #14
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Default Re: Items stuck in my room!!!!!

Before you log into webkinz there should be a screen to contact ganz through email. that's what i usually do
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Old 03-03-2009, 02:13 PM   #15
DragonStar2003
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Default Re: Items stuck in my room!!!!!

I've had the same problem, but usually they fix themselves.
One time, my mom's raccoon got stuck, & he wouldn't come down from on top of the fireplace in her living room. It was really funny. He was just lying up there sleeping.
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