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Old 02-20-2009, 03:20 PM   #1
Puffers21
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Default Unanswered: Items stuck in my room!!!!!

I have two items in one of my rooms that are just completely stuck. everything else will move but for some reason these two wont. Any ideas on how i can fix this???
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Old 02-20-2009, 03:22 PM   #2
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Default Re: Items stuck in my room!!!!!

you can try emptying your cache and deleting your temp internet files. if that doesn't work there is a thread on wi about this or you can call ganz.
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Old 02-20-2009, 03:23 PM   #3
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Default Re: Items stuck in my room!!!!!

Are they something on a table or stand? If they are, if you just leave them there, kind of hanging in mid air, and log out and back in, they will sometime be fixed on their own. You may have to log out and in a few times. I hope this helps.
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Old 02-20-2009, 03:23 PM   #4
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Default Re: Items stuck in my room!!!!!

Are they items that used to be on a table? If so check out this thread:

How to unstick a stuck item on a table: A guide w/ picts

If that doesn't work for you fill out the Stuck Item form on the Customer Service portion of the Webkinz website.
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Old 02-20-2009, 03:24 PM   #5
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Default Re: Items stuck in my room!!!!!

Welcome to WI.

To get an item unstuck all you have to do is on the login page click on customer service and then fill in the I have someting stuck area. Ganz will then unstick the items. The problem is that they can't do it selectivly so if you have more than one of that item they will all be removed and placed back in your dock. It usually is done by the next day after you send the e-mail to them.
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Old 02-20-2009, 04:50 PM   #6
Puffers21
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Default Re: Items stuck in my room!!!!!

wow i didnt realize there was so many ways to fix this. it is a pedestal & item that are both stuck. ill start trying method when i get home.. hopefully i wont have to fill out one of those forms though. THANK YOU!!!
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Old 02-20-2009, 04:52 PM   #7
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Default Re: Items stuck in my room!!!!!

I hope Ganz will fix this stuck item problem. Cause i have it too,
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Old 02-20-2009, 07:02 PM   #8
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Default Re: Items stuck in my room!!!!!

nothing worked and im getting an error on the page to send the email to ganz... is there anyway to confirm which email address is used??? i know all my other information is correct.
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Old 02-20-2009, 07:07 PM   #9
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Default Re: Items stuck in my room!!!!!

Just click on the customer service button on the webkinz main page.
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Old 02-24-2009, 07:55 PM   #10
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Default Re: Items stuck in my room!!!!!

Here is a guide on stuck items.
It is in the Somebody Help!! section under Guides and How tos.
How to unstick a stuck item on a table: A guide w/ picts
http://www.webkinzinsider.com/forum/...-guide-380551/
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