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Old 10-25-2007, 10:13 PM   #1
olemiss
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Default Unanswered: Items for sale lost...

HI,

I was selling a few things on my daughters acct. I had one big ticket item, the tub from the wheel of wow it was for over $400 and a couple of little things I had gotten as prizes the past few days. I changed my mind about 2 of the daisy clips thinking she might want to keep those. I removed them and hit sell. The total was about $500 and immediately it said I was logged off. I logged right back on and all the stuff I was trying to sell, including the two daisy hair clips were gone. I'm not sure of her exact balance of KC but I know she didn't get $500 added, that would have been obvious. I have signed on and off a couple of times but no money and no items. Is there a way to make that right? Thanks
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Old 10-25-2007, 10:24 PM   #2
jus0210
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Default Re: Items for sale lost...

most likely no i am really sorry this has happened you could try and e-mail ganz but i really doubt it will do any good but it is worth a try
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Old 10-25-2007, 10:33 PM   #3
Boudica
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Exclamation Re: Items for sale lost...

View Post Originally Posted by UMAlum
HI,

I was selling a few things on my daughters acct. I had one big ticket item, the tub from the wheel of wow it was for over $400 and a couple of little things I had gotten as prizes the past few days. I changed my mind about 2 of the daisy clips thinking she might want to keep those. I removed them and hit sell. The total was about $500 and immediately it said I was logged off. I logged right back on and all the stuff I was trying to sell, including the two daisy hair clips were gone. I'm not sure of her exact balance of KC but I know she didn't get $500 added, that would have been obvious. I have signed on and off a couple of times but no money and no items. Is there a way to make that right? Thanks
That's been an ongoing problem since the end of July or early August. Once you place something in the box to sell it and then click "remove", you WILL lose the item and you won't get the money. Last I heard Ganz was not giving lost items back but I haven't had the problem since early August. They told me I was just out of luck. I don't know if they are now replacing items or not, but you could try. Good luck!
Old 10-25-2007, 10:44 PM   #4
AskMe4It
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Default Re: Items for sale lost...

Hi,
Unfortunately the same thing happened to me yesterday; I immediately emailed Webkinz; and I got a message back which really reads "hard luck":

Hello,

Thank you for your question regarding missing or lost items/Kinzcash.

While it is not a regular occurrence, missing items/Kinzcash can be caused by a momentary ‘hiccup' in Webkinz World. This has been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.

Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement located on the main Webkinz homepage.

We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.

We apologize for any inconvenience this issue may have caused .
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