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Old 12-12-2007, 06:28 PM   #1
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Default Unanswered: Items not there..But they are!!

I have 2 or 3 items that appear in my room But I can't move or remove them. I i even put my mouse on it my mouse gets moved to the top left corner.. IF I tey and interact my pets can stand over them..HELP!!

---------- eyorefanatic123 added 0 Minutes and 47 Seconds later ----------

*try oops hehe

Last edited by eyorefanatic123; 12-12-2007 at 06:28 PM.. Reason: Automerged Doublepost
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Old 12-12-2007, 06:43 PM   #2
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Default Re: Items not there..But they are!!

You need to go into the Webkinz Customer Support area of Webkinz.com and send them one of the "I have an item stuck" e-mails.

We've had it happen 3-6 times and it usually takes about 3 days to fix though the last one took almost a week. They'll move it to your dock and you can place it wherever you want afterwards.

It helps if your rooms don't exceed 70% of capacity. You get less loading/stuck issues then per a Ganz rep.
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Old 12-13-2007, 07:30 AM   #3
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Default Re: Items not there..But they are!!

I wasn't sure if that was considered a stuck item
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Old 12-13-2007, 07:34 AM   #4
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Default Re: Items not there..But they are!!

As Pom said you can fill out the form for the 'stuck' items. Just make sure that if it is something like a vase on top of a table, don't move the table. Sometimes, though rare they do become un-stuck with nightly clean up sweeps and it will need the table to go back to. If it is some other kind of problem it does usually take an email request. In our case it's sometimes serveal emails before it is fixed. All our problems have eventually been fixed tho. Good Luck!
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Old 12-13-2007, 09:53 AM   #5
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Default Re: Items not there..But they are!!

I have found if they are tabletop floaters and you have other table-top stuff that you can remove.... do so... then log out and bacl in... sometimes the floaters will come back to rest.

Make sure the table they are supposed to sit on is still there!
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Old 12-13-2007, 03:49 PM   #6
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Default Re: Items not there..But they are!!

Probably a Glitch. Wait a Day or So, if it isn't fixed contact GANGZZ
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Old 12-13-2007, 08:02 PM   #7
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Default Re: Items not there..But they are!!

It's been about a month
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Old 12-13-2007, 09:52 PM   #8
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Default Re: Items not there..But they are!!

Go to the customer support area and go to the I have a stuck item section. If that doesn't work, than email ganz at support@webkinz.com
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