Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I'm sorry to hear that your item is gone! Since you live in the Netherlands and it costs you a lot of money to call Ganz, I suggest that you go to Customer Service on the Webkinz website. Then click on the subtitle "Has Something Gone Missing?", and fill in all of the information. Good luck!!!
=Clearing your cache
=Calling Webkinz at 1-866-WEBKINZ - closes at 5pm .. so call while you can- you have to be over 18 to call
=Someone might of hacked into your account and taken it.. try changing your password
=Seeing if its just invisible.. try clicking on it..
=PM me if none of this works.. if you want
Hope I helped. .thanks for posting I have a Halloween room and its all Year 2 Halloween items.. exactly in order of the theme that WW did- so I'd be so mad if one of my items disappeared.
I'm in the Netherlands, so I cannot call Ganz. That costs lots of $$.... I will send a contact form though.
I did clear my cache, I'm afraid that didn't help. Hacking is out of the question, I wouldn't know anyone who KNOWS about Webkinz, except the very person who gave me my first Webbie, and she always gives me items (and is adult, like me), so she wouldn't steal from me. (She would get anything she asked for, she knows that, heehee...)
I tried clicking on the spot where it used to be.... no help... I rearranged the room to see if it was hidden somewhere, checked my dock... nothing.
Thanks for all your help!!
I just hope this warning will prevent very sad kids and parents... Make sure you always replace your items on spots doors will appear!
Edit: I see Ganz does not return missing items, as they claim they are either sold or given away. Guess I have to cut my losses.
Well, at least I can warn others for this.
Last edited by Nakisha; 10-15-2009 at 01:13 PM.. Reason: Adding new facts
Nakisha your item is not lost, it is caught in that space between rooms. Ganz has a 800 number to call. I had a tractor caught there and also two whole rows of my house went missing but they were so helpful and got them back for me. Here is the number to call 1-800-724-5902, when they begin to speak, press O you will get the operator. Ask to speak to someone who can help you with your Webkin account. They will transfer you to a Webkinz help person. I have had great success and hope you do also.
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