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Old 10-28-2008, 03:53 PM   #1
Webkinz :)
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notejluveskinz is on a distinguished road

Thumbs down Unanswered: ITEMS..GONE!!!nNO PRIZE!HELP!!!!!!!!!!

after about three monthes i got onto webkinz again and all my items were gone from my dock and i didn't get a prize with my series 3 trading card code!!!!!!!!!
notejluveskinz is offline Female
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Old 10-28-2008, 03:57 PM   #2
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E-Angel is a jewel in the roughE-Angel is a jewel in the rough

Default Re: ITEMS..GONE!!!nNO PRIZE!HELP!!!!!!!!!!

Im so sorry. I don't think there is anything Ganz can do about your missing dock items. Here is a exerpt from the customer service "Has something gone missing" page:

The only way an item can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has removed or sold an item, it cannot be reinstated. Please change your password by clicking on the "Login" button on the menu to your left (or go to the Webkinz World homepage and click "Login"). Click "Change my Password." You'll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess.

The trading card 3 problem they can fix. Call 1-800-WEBKINZ. When it says to leave a message press 0 and you can talk to someone.
Hope they fix it soon!
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Old 10-28-2008, 04:27 PM   #3
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Default Re: ITEMS..GONE!!!nNO PRIZE!HELP!!!!!!!!!!

try logging out, clearing your cache, & logging back in. sometimes that works for me, although it's items missing from my rooms, not from the dock. If that doesn't work, then try calling Ganz.

There is no series 3 tc prizes. Do you mean you didn't get an item after entering the code? There is a procedure for this on the ww website. Try callinig Ganz for this also.

Hope this resolves
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Old 10-28-2008, 05:33 PM   #4
OMIGOD I'm finally a
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Default Re: ITEMS..GONE!!!nNO PRIZE!HELP!!!!!!!!!!

The only way i can think of is if someone has logged onto your account. Try changing your password. I'm sorry that happened to you!
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