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Old 11-04-2008, 04:14 PM   #1
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Default Unanswered: Items getting stuck in rooms

I've had several items stuck in my rooms for almost a year. I keep sending notes to WK to fix them but they aren't. Any suggestions how to get them unstuck.
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Old 11-04-2008, 04:33 PM   #2
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Default Re: Items getting stuck in rooms

I called them just yesterday and believe it or not, got a live person right off the bat and they fixed mine. I had 3 items stuck
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Old 11-04-2008, 05:12 PM   #3
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Default Re: Items getting stuck in rooms

Like Humblepie said, if you call them, they probably will help you. They don't seem to respond to their notes.
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Old 11-04-2008, 05:15 PM   #4
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Default Re: Items getting stuck in rooms

I've actaully found that sending them the request through webkinz support actually works. It took over a month, but I logged in one day to find all the items that were stuck in my dock. You've got to realize there are thousands of people who send there requests and they can't do all of them over night. I am sure they will eventually become unstuck.
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Old 11-04-2008, 05:18 PM   #5
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Default Re: Items getting stuck in rooms

If your items were on a table and are now on the floor check out this guide:

How to unstick a stuck item on a table: A guide w/ picts

I have used it to unstick items, and it is much faster than calling customer service.
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Old 11-04-2008, 05:22 PM   #6
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Default Re: Items getting stuck in rooms

View Post Originally Posted by TOODLES1A
I've had several items stuck in my rooms for almost a year. I keep sending notes to WK to fix them but they aren't. Any suggestions how to get them unstuck.
I've found you can only get them to sporatically fix mistakes, EVEN if they are their mistakes.

I had one spider plant stuck in a room. Sent in the report through the customer service section and next thing I knew EVERY spider plant I had ended up in my dock. Why do they ask for the room when they are going to take EVERY single one of those items out and stick them in your dock??? ???

Then I had a Zingo Pop Trophy stuck in my Bowling Alley. I sent in a request. Log in a few days later to find that all my Zingo Pop Trophy Trading Cards are in my dock and no longer in my trading card binder. I have e-mailed, called, sent in requests, nothing works. They are still in my dock. They take up space below my dock and when I first log in they completely cover my kinzpost area. But trying to get Ganz to help is like It is sooooooo frustrating!
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Old 11-05-2008, 05:24 PM   #7
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Talking Re: Items getting stuck in rooms

OK...it's toodles again. Alot of ya talk about calling them...how do ya do that other than under comments and suggestions? Do ya have a phone number that I can actually talk to someone. These items have been stuck for months (8 months) and I send them comments every week trying to get someone to answer my plea. Please...some one give me a phone number....lots of thanx.
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