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Old 02-12-2008, 11:30 AM   #1
Webkinz :)
seashellie87 is an unknown quantity at this point

Thumbs down Unanswered: Items Dissappearing

Hello, My name is Shellie and Im new to this site...it has great info
My problem is that when i get new items when i log in a pet or items that come with trading cards I lose stuff while moving it from the dock to the room. I have lost the topiary that comes with the german shepard, a coat of armour that came in trading cards, a trading card pedistal....that ws yesterday, and a Zingo in a Box that i won on the dartz throw. It always happens when i am moving it into the room. As i am trying to drag it up Webkinz logs me out and when i log back in the item is gone. You must all understand how upsetting this can be for a 6 year old. I have emailed Webkinz support 2 x now and have gotten mo response. Any other ideas.
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Old 02-12-2008, 11:35 AM   #2
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kaycee's Avatar
kaycee has a brilliant futurekaycee has a brilliant futurekaycee has a brilliant futurekaycee has a brilliant futurekaycee has a brilliant future

Default Re: Items Dissappearing

sorry to hear about your problems....this is a common glitch and emailing webkinz support is about all you can do. I do know that while their support is very very slow and sometimes takes weeks to even answer your email, they do usually fix the problems. There is also a phone number for ganz support that I'm sure someone here could give you. That might get it resolved faster....again sorry your having problems but welcome to WI
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Old 02-12-2008, 11:38 AM   #3
millieroo is a glorious beacon of lightmillieroo is a glorious beacon of light

Default Re: Items Dissappearing

Ganz's phone # is 1-866-webkinz

Also one known glitch that occurs occasionally is getting logged out at the top of the hour. So if you can see that it is close to that time, don't be moving things around at that time.

Good luck I hope you get your items back soon.

And welcome to WI!!
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Old 02-12-2008, 11:43 AM   #4

Default Re: Items Dissappearing


Fill this out. This has happened to me before when I lost a W Tales book. If it doesn't bring you to the form, click that you saw a totally different error message.

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