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Old 06-28-2011, 08:32 AM   #1
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Question Unanswered: Items disappear in packed storage?

I recently redid my storage rooms and I experienced the glitch of entering a room that should only have 2 spaces in it and it had about 50 and I could walk around in it. When I logged out and back, the stuff was back. But what if I enter a room and I believe those spaces are blank and I put stuff on them. Would it work?

I'm asking because I just realized I'm missing a lot of my winterfest items and clothes. Can items just disappear because too much is in the room?
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Old 06-28-2011, 09:13 AM   #2
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Default Re: Items disappear in packed storage?

you should contact Webkinz Support and ask them about this it just seems like a glitch that keeps repeating itself in many people's rooms
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Old 06-28-2011, 09:14 AM   #3
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Default Re: Items disappear in packed storage?

You should probably contact ganz and see if they can do anything to help your problem
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Old 06-28-2011, 09:17 AM   #4
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Default Re: Items disappear in packed storage?

So it's happened before? I can't imagine Ganz doing anything for me because I have no proof of having the stuff in the first place.

I just wonder if I put things on top of things and lost them that way.
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Old 06-28-2011, 10:01 AM   #5
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Default Re: Items disappear in packed storage?

If you know the names of the items that are missing, a rep at Ganz can dock them on your account if they are there. They did that for me a couple of weeks ago when there was a blank space on a table where I knew I had a trophy. But be aware if they dock a certain item, say the Winterfest hoodie, every single winterfest hoodie in your account will be docked, and you will have to put them all back on your pets (if any are wearing them), and back in the rooms they were in.
The phone number for Ganz is: 866-932- 5469
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Old 06-28-2011, 10:45 AM   #6
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Default Re: Items disappear in packed storage?

Thanks Serena. I keep logging in hoping they'd appear and I went through all rooms hoping I missed a room, but no. I'll need to make a list and I hope I get a helpful rep!
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Old 06-28-2011, 10:49 AM   #7
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Default Re: Items disappear in packed storage?

So like your items are gone? but your kinzcash is still there? if that's the case its happened to me i contacted ganz and then logged off for a little while then they re-appeared
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Old 06-28-2011, 11:21 AM   #8
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Default Re: Items disappear in packed storage?

The items I am missing have not come back and it's been about 3 days of logging on and off. I repacked all the storage rooms before I realized that I was missing stuff. I didn't even realize it was gone until I was redecorating. I'll have to see if I took any "before" photos of those rooms, but I doubt it ...it was storage.

I was just trying to get my house in order before I'm "off" for July.

Ugh! It's multiples of about 11 things missing

Last edited by Beautykinz; 06-28-2011 at 11:21 AM..
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Old 06-28-2011, 02:23 PM   #9
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Default Re: Items disappear in packed storage?

I have the same trouble with my Halloween caldron pot
In my Halloween room I have 6 storage bins with all my halloween costumes
I took out the caldron to rearrange my room
I put the pot back and left the room, When I came back my storage bins were GONE!
DiSSAPPEARED! POOF! I was really worried!!!
I took the pot out of the room and left and when I went back, they were BACK AGAIN
I noticed a blue box above the pot too, have you seen this?

try taking out all the items that you can see in your room and add them back one by one
leave the room and return after every item you add
you can put storage bins with items still in them in your dock too ( in case you didn't know)maybe you can find out which item is causing the glitch
hope this helps!
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Old 06-28-2011, 02:29 PM   #10
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Default Re: Items disappear in packed storage?

A lot of times if you have more than 100 items in your dock you have problems. Not sure if it applies to this though. I would contact Ganz.
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