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Old 09-12-2008, 07:35 PM   #1
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Default Unanswered: Items constantly getting stuck! Help!

The items in my room keep repeatedly getting stuck. I contact ganz, they fix it and within hours or a day the object is stuck again. This happens with many items-- trophies, bowling pin and bowling ball, sunflowers, cow moon lamp, etc. Many items do get stuck, but it seems these are the same ones getting stuck over and over again. I just wondered if anyone else has experienced this? Or knows why it may be happening and if theres anything I can do to stop it? Thanks!



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Old 09-12-2008, 07:38 PM   #2
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Default Re: Items constantly getting stuck! Help!

I'm not sure why it keeps doing that, but here is a link that may help you..

http://customerservice.webkinz.com/cs/us_en/ss.php

Hope this helps you!
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Old 09-12-2008, 07:38 PM   #3
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Default Re: Items constantly getting stuck! Help!

I have had this happen with a lot of my things too. Usually if I log out and then back in it is back to normal.
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Old 09-12-2008, 07:40 PM   #4
firza
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Default Re: Items constantly getting stuck! Help!

I dont know why this is happening. I suggest you contact ganz and tell them exactly what you posted. They should have a long term solution for this. I am truly sorry that this is happennig
Old 09-12-2008, 07:43 PM   #5
Mistihoward
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Default Re: Items constantly getting stuck! Help!

I've had some trouble with things getting stuck. If logging out and back in doesnt work, sometimes removing everything from the room then logging out and back in works. I've noticed if I have alot of stuff in one room, particulary lots of books and decorations, I have a problem with things getting stuck. If that doesnt help then I would contact ganz and have them remove the items
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Old 09-12-2008, 07:47 PM   #6
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Default Re: Items constantly getting stuck! Help!

I'll try moving stuff out and back in first, then I'll have to email ganz. Thanks a lot everyone!
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Old 09-13-2008, 01:37 AM   #7
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Default Re: Items constantly getting stuck! Help!

You can unstick most items by yourself. Go to edit mode, click on the table, counter or pedestal that the stuck item is on, and remove it. Then replace it in the exact same spot. Then exit the room, and come back. Most of the time this solves the problem. Once you have the item unstuck it's a good idea to move it, as things tend to get stuck again if left in the exact same space. So rearrange your room a bit, and hopefully the item won't get stuck again.
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