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Old 04-29-2009, 01:21 PM   #1
jnmommy
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Default Unanswered: Item stuck in room form won't work!!!

My W snow globe is stuck in the middle of my room. So, I tried to send the form in and it keeps telling me that "my account verification is not matching". WHAT????
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Old 04-29-2009, 01:24 PM   #2
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Default Re: Item stuck in room form won't work!!!

First try unsticking it yourself with the help of this great guide:

http://www.webkinzinsider.com/forum/.../#post10176848

If you still can't get it unstuck, make sure when you fill out the form, that you haven't inverted the day and month in your date of birth. This is the commonest mistake.

Or try phoning Ganz Customer Service, that works well too.
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Old 04-29-2009, 01:26 PM   #3
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baxjul is the cats pajamas!baxjul is the cats pajamas!baxjul is the cats pajamas!baxjul is the cats pajamas!baxjul is the cats pajamas!baxjul is the cats pajamas!

Default Re: Item stuck in room form won't work!!!

I just called. They were really nice. Thanks!
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Old 04-29-2009, 01:37 PM   #4
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Default Re: Item stuck in room form won't work!!!

Glad you got it corrected and thanks for reminding me I need to fill out the form to get one of my plants unstuck.
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