Rare times in local KT. Place your mouse over times and items for time conversions and info.
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It will never work itself out. You'll have to do one of two things: The easiest way to contact Ganz about this, is to fill out their form especially for that purpose. On the Webkinz Log-in page, before you log in, go to Customer Service. Open that, and you'll see "I have an item stuck in a room". Just fill out that form, they are very good about fixing your item within 48 hours. Also be aware that they will probably put ALL your Halloween place mats in your dock, and not just the ones that were stuck.
If the place mats were originally on a table, or on something else such as a pedestal or coffin coffee-table, you can fix the problem yourself. Here's the link to the guide:
Hello Hotmom2, try this tip I learned on here, it works on most of my stuck items.
First, remove whatever item the placemat is supposed to sit on by using the Edit/Remove button. Next, (I know this sounds silly but try it anyway) put the item you just removed back where it belongs. The placemat is still going to be stuck at this point so the table/desk will be on top of it. Then, exit the room and enter another room by walking not jumping with the map. Once you have left the room, turn your webbie around and walk right back into the room with the stuck item.
After you walk back into the room, the item should be unstuck. I do have a couple of items this did not work on and have to contact Ganz about but for the most part, this gets every item unstuck for me and I hope it works for you.
I am not sure who figured this out but they are a member here on WI so a big thank you to them.
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