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Old 11-09-2008, 03:15 AM   #1
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Default Unanswered: Item stuck in room

I have a Halloween place setting stuck in a room. It has been that way for over a week now. Should I call Ganz or will it eventually work itself out?
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Old 11-09-2008, 03:19 AM   #2
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Default Re: Item stuck in room

Contact Ganz,they will fix it Good luck!

---------- emmlag96 added 0 Minutes and 47 Seconds later ----------

I didn't see it was a placemat,try to go out of the room and then into it.It worked for me.

Last edited by emmlag96; 11-09-2008 at 03:19 AM.. Reason: Automerged Doublepost
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Old 11-09-2008, 03:27 AM   #3
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Default Re: Item stuck in room

It will never work itself out. You'll have to do one of two things: The easiest way to contact Ganz about this, is to fill out their form especially for that purpose. On the Webkinz Log-in page, before you log in, go to Customer Service. Open that, and you'll see "I have an item stuck in a room". Just fill out that form, they are very good about fixing your item within 48 hours. Also be aware that they will probably put ALL your Halloween place mats in your dock, and not just the ones that were stuck.

If the place mats were originally on a table, or on something else such as a pedestal or coffin coffee-table, you can fix the problem yourself. Here's the link to the guide:

http://www.webkinzinsider.com/forum/...m-t380551.html

Good luck!
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Old 11-09-2008, 04:52 AM   #4
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Default Re: Item stuck in room

Webberlily is right, I just wanted to say it works. On Monday I filled out that form 7 times and all items have been unstuck.

LOL forgot tho that it removes said item from every room lol and now I can't remember where they all go. lol

Good luck they will help you out.
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Old 11-09-2008, 05:36 AM   #5
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Default Re: Item stuck in room

2 of my cash cow trophsy are stuuckso i sent in a request
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Old 11-09-2008, 06:48 AM   #6
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Default Re: Item stuck in room

Hello Hotmom2, try this tip I learned on here, it works on most of my stuck items.
First, remove whatever item the placemat is supposed to sit on by using the Edit/Remove button. Next, (I know this sounds silly but try it anyway) put the item you just removed back where it belongs. The placemat is still going to be stuck at this point so the table/desk will be on top of it. Then, exit the room and enter another room by walking not jumping with the map. Once you have left the room, turn your webbie around and walk right back into the room with the stuck item.
After you walk back into the room, the item should be unstuck. I do have a couple of items this did not work on and have to contact Ganz about but for the most part, this gets every item unstuck for me and I hope it works for you.
I am not sure who figured this out but they are a member here on WI so a big thank you to them.
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Old 11-09-2008, 11:02 AM   #7
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Default Re: Item stuck in room

Animegrl, you're exactly right! The credit for the idea goes to Dixiecup, and Momwhoplays made a great guide with pictures. That's the link that I gave in my post #3, here it is again:

http://www.webkinzinsider.com/forum/...m-t380551.html


If it doesn't work, there are two possibilities: maybe you had two tables? you have to use the original table; or maybe your table got rotated? try this trick in all four positions.

My apologies to anyone else who invented this marvelous trick! Kudos to you too! I just know about this particular guide but I'm willing to bet that there were others before it.

Last edited by Webberlily; 11-09-2008 at 11:04 AM..
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Old 11-09-2008, 11:13 AM   #8
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Default Re: Item stuck in room

It normally just goes away by itself for me.
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Old 11-11-2008, 01:51 PM   #9
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Default Re: Item stuck in room

I tried the tip of putting hte table it was originally on back in the room and then leaving and re-entering the room. It worked! Thanks so much to those of you who pointed me in the right direction!
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