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Old 01-27-2009, 04:40 PM   #1
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Default Unanswered: Item stuck in doorway

My friend just purchased a new room. The doorway from the existing room is blocked by a pottie. She can't move it. Any suggestions?
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Old 01-27-2009, 04:42 PM   #2
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Default Re: Item stuck in doorway

Use the map to 'jump' into the room with the pottie and them move it.

Good luck!
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Old 01-27-2009, 05:29 PM   #3
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Default Re: Item stuck in doorway

Try jumping into that room.
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Old 01-27-2009, 05:47 PM   #4
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Default Re: Item stuck in doorway

Thank you for your help. I was talking long distance to her. She closed out of her screen and opened it up again and was able to move the pottie. I've referred her to this board for future emergencies
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Old 01-27-2009, 05:54 PM   #5
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Default Re: Item stuck in doorway

You are very welcome, I'm glad it was resolved.
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Old 01-28-2009, 10:52 PM   #6
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Default Re: Item stuck in doorway

Hey glad that it was fixed easily. Just to let you know, if you ever get an item that is premanently stuck even after logging out and logging in again, Ganz techincal can fix it. On the main Webkinz page before you log in, click on the Customer Service button, and there is a - I have Something Stuck! Section, where you fill out some info and techincal service person will fix it.
This has happened to me a couple of times, and Ganz has fixed it within a day.

Hope this helps for any future emergency!
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