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Old 12-15-2007, 12:19 PM   #1
pumpkin99423
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Default Unanswered: item stuck

Help i bought one of those glittering gem trees and now it is stuck i cant turn it on and my pets can walk over it anyone know how to get ti unstuck:koala:
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Old 12-15-2007, 12:20 PM   #2
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Default Re: item stuck

Did you try logging out and back in? Or maybe it's just a glitch and will be fixed later!! Well, I hope your items get unstuck!!
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Old 12-15-2007, 03:12 PM   #3
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Default Re: item stuck

Thanks i hope it gets fixed soon.
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Old 12-17-2007, 10:00 AM   #4
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Default Re: item stuck

My niece just started a Webkinz account. The small tree is hovering next to the table she had put it on. They are both stuck! Hopefully it is a glitch they can fix....
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Old 12-24-2007, 02:22 PM   #5
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Default Re: item stuck

admin and mod can you close this post thanks
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Old 12-24-2007, 03:01 PM   #6
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Default Re: item stuck

On the log in page of WW, there is
an item called I Have Something Stuck.
All you do is fill out the form and send.
It will fixed in no time at all.
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Old 12-24-2007, 04:30 PM   #7
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Default Re: item stuck

Well if it keeps doing that you could contact ganz and tell them, they always help

Did you try logging out then in?
Or try removing the item and then putting it back in.

If you have to contack ganz e-mail them with this E-mail Address

support@webkinz.com
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Old 12-25-2007, 02:19 AM   #8
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Default Re: item stuck

Thank you for having posted how to resolve this issue. I had my lava lamp stuck and I am sure this will resolve it!
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Old 12-25-2007, 11:53 AM   #9
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Default Re: item stuck

It happens to everyone, including me. but if you go to the contact us, click item stuck, complete the application, and Ganz will fix it, but it will take a few days. good luck!
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