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Old 05-10-2008, 11:40 AM   #1
CherryKat
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Default Unanswered: Item issues-PLEASE HELP!!

I am having problems with the items that I put on a table. Whenever I walk into that room, they look strange, kind of off the table. I tried removing the table and replacing it, but that just made the items disappear. I'll post an image of what I mean.

Click the image to open in full size.
this is a picture of the items that were stuck without the table.

Click the image to open in full size.
here are the items when I put the table back in. now you can see the problem.

When I leave the room and come back in, the table is the only thing that appears, and when I take the table away, there seems to be nothing. But when I leave the room and come back, the room looks like image 1. Can anyone please tell me how to fix this, because I am trying to redo this room and the items are driving me crazy.

Thanks!

---------- Crisella added 5 Minutes and 57 Seconds later ----------

Oh, I forgot to mention that I also can't click the items to pick them up, either. And when I put down something else in that space, like a countertop, I can put things on top of it, and the items don't appear that are stuck. It's weird, and it's freaking me out.

Last edited by Crisella; 05-10-2008 at 11:40 AM.. Reason: Automerged Doublepost
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Old 05-10-2008, 11:43 AM   #2
Webbiekinz1
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Default Re: Item issues-PLEASE HELP!!

Your images didn't work, but I'm assuming your items are "stuck" try logging off and back in, if that doesn't work only Ganz can get them "unstuck"
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Old 05-10-2008, 11:51 AM   #3
CherryKat
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Default Re: Item issues-PLEASE HELP!!

View Post Originally Posted by Webbiekinz
Your images didn't work, but I'm assuming your items are "stuck" try logging off and back in, if that doesn't work only Ganz can get them "unstuck"
Ok, I'll try that. Thanks.
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Old 05-10-2008, 11:53 AM   #4
swimmerwinner98
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Default Re: Item issues-PLEASE HELP!!

the same thing happened to my silver menorah. i put it on a table, then i tried to remove it but it didnt work, but i could remove the table. its been stuck in my kitchen for 5 months now.
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Old 05-10-2008, 12:00 PM   #5
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Default Re: Item issues-PLEASE HELP!!

If you haven't removed the original table below the item... this will get it unstuck....

Remove any other items that are sitting on other tables, etc

Go out of your rooms area and back in... I usually pop to kiinzpost and back in...

The floating and off-table items should be back sitting on their table.

If they are still floating or stuck.... then the table they were sitting on might have been removed or moved... and Ganz will have to get it unstuck.

Hope this helps!!
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Old 05-10-2008, 12:03 PM   #6
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Default Re: Item issues-PLEASE HELP!!

yeah listen to wkzqzi
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Old 05-10-2008, 12:09 PM   #7
CherryKat
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Default Re: Item issues-PLEASE HELP!!

Ok thanks so much everybody, I got it unstuck! I couldn't do it by myself, so I went to Webkinz, clicked 'Customer Support', then 'I have something stuck!' and I clicked on the 'item is stuck' button and filled out the form, and they fixed it in like 20 seconds!
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Old 05-10-2008, 12:14 PM   #8
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Default Re: Item issues-PLEASE HELP!!

Click edit, then click again on the item. then click remove, and it will go into your dock.
Hope I helped otherwise, I am not sure, Hope I helped though.
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Old 05-10-2008, 12:19 PM   #9
Doglover8024 is a
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Default Re: Item issues-PLEASE HELP!!

the same thing happened whenever I tried to put ANYTHING on a side table, I read the customer support, they said contact them if it doesn't fix itself.
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