Rare times in local KT. Place your mouse over times and items for time conversions and info.
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If they don't reply to your email(which [notranslate]GANZ[/notranslate] never really does,sadly),I would definitely try giving them a call. They can access your account and put the item back in for you. Good luck,and I hope you get your item back!
I'm really sorry about that. The same thing happened to my sister a while back. She had lost a christmas menorah and for months it was gone. Then a long while later it just showed back up in the same place it had been before. If [notranslate]ganz[/notranslate] can't help you I hope that it will show back up for you. Good luck!
When I had an item disappear, I contacted [notranslate]ganz[/notranslate] and they told me there was nothing they could do about it. I told them exactly what I had done and how I saw it disappear, but they said "sorry" their policies state that the system is as-is and they don't replace items that disappear because of glitches.
Here's to hoping our missing items miraculously reappear.
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