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Old 02-20-2010, 10:25 PM   #1
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Default Answered: Issues with Firefox tonight?

New member here, though I have lurked a long time, and helped other family members who have accounts here.

I'm curious, is anyone else having issues with logging into Webkinz with Firefox tonight? Once I click log in, I'm just getting a blank white screen. Nothing to enter my ID or password. I've cleared cache, history, cookies. I've rebooted. I've downloaded all updates on adobe flashware, thinking it could be that. Nothing is working and I can not get the log in screen to come up.

I am thinking it might be an issue with Firefox, but honestly, it could be happening to others, too, and I'm just guessing. Is anyone else experiencing this tonight?
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Best Answer - Posted by Ranger1985
Hi Dark Hunter, welcome to WI!!

I was finding WW slow to load on both IE and FF, so I'm guessing it's a widespread thing and WW-based.

I wouldn't give up on FF just yet, though, only because FF seems to load many WW features much better than IE. (In my case, it's really bad - several KA classes won't load at all on IE, no matter what I do.) I've also been OK with Bing on the laptop.

If, however, IE8 works for you, as the old saying goes: "Don't fix it if it ain't broke!" Good luck either way!
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Old 02-20-2010, 10:29 PM   #2
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Default Re: Issues with Firefox tonight?

I think it has something to do with FireFox's Adobe flash Player. My Dad's computer has Firefox and it has been really slow lately.
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Old 02-20-2010, 10:33 PM   #3
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Default Re: Issues with Firefox tonight?

Thanks brtswim for the info. I switched from IE8 to Firefox after having issues and speaking to a Ganz rep for an hour. They finally asked me to switch to Firefox because it's supposed to work better with Webkinz World. I had to say it, but I think it' only worked worse and gotten slower, and now is to the point that I can not log in at all. I guess I will give it through the weekend, but then I'm going back to IE8.

Thanks for letting me know our experience
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Old 02-20-2010, 11:58 PM   #4
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Default Re: Issues with Firefox tonight?

Hi Dark Hunter, welcome to WI!!

I was finding WW slow to load on both IE and FF, so I'm guessing it's a widespread thing and WW-based.

I wouldn't give up on FF just yet, though, only because FF seems to load many WW features much better than IE. (In my case, it's really bad - several KA classes won't load at all on IE, no matter what I do.) I've also been OK with Bing on the laptop.

If, however, IE8 works for you, as the old saying goes: "Don't fix it if it ain't broke!" Good luck either way!
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Old 02-21-2010, 12:15 AM   #5
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Default Re: Issues with Firefox tonight?

I'm using FF and don't seem to be having your problems. I do think WW has been pretty busy today, though.
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Old 02-21-2010, 01:43 AM   #6
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Default Re: Issues with Firefox tonight?

Hi Dark Hunter ~ welcome out of the lurks

I am a tried & true FF user, and it works really well when WW is working well : )
Tonight I have seen the white screen a few times, and WW was slow to load for a few hours.

I agree that tonight's issues have been due to a very busy WW.
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Old 02-21-2010, 01:51 AM   #7
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Default Re: Issues with Firefox tonight?

Welcome to Wi!
Have you updated to the new firefox! It works much better with webkinz than before! It does change the appearance of your browser though! You can personalize it!
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Old 02-21-2010, 02:00 AM   #8
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Default Re: Issues with Firefox tonight?

I am Firefox and having no issues. Actuallly, I am multi-tasking and have three windows open at the same time. WW Asia, WI and my e-mail. Maybe it is the server you are on and not Firefox?
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Old 02-21-2010, 02:03 AM   #9
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Default Re: Issues with Firefox tonight?

I'm getting the same thing right now. Will try another browser and let you know!

Yep, it's firefox! Loaded first time with google chrome!
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Old 02-21-2010, 07:27 AM   #10
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Default Re: Issues with Firefox tonight?

I was having trouble with both firefox and safari last night. I think the slowness was WW servers. There were probably alot of people on last night.
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