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Old 12-13-2009, 06:37 AM   #1
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Default Unanswered: Issue with Receiving My Pictures in the Mail of My Pet with Santa Kinz

Is there something Im doing wrong? I have taken several different animals to see Santa and they Sat on his lap was given the option to choose the gift and I clicked decide later hit the next ok button and then I signed out like it said and went back to see my pictures and there were none in my Mailbox. I have a couple accounts and none of my accounts are receiving any type of mail with a picture of them with Santa. I even went as far as going into different web browsers and trying to sign on through them and see Santa and sign back in with still no pictures for my efforts. I have been taking them all week hoping it was a glitch that would fix itself but nothing has worked. I dont know what else to do other than contacting Ganz but I rather hear it from someone in here if Im doing something wrong. I even went as far as even being able to take a pic of the animal with print screen of them literally sitting on Santa Kinz Lap.

If anyone has any Idea of what is wrong please let me know!!!
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Old 12-13-2009, 06:43 AM   #2
call me Ducky:)
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Default Re: Issue with Receiving My Pictures in the Mail of My Pet with Santa Kinz

i think you have to pck a presant befor you get your picture of your pet on his lap
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Old 12-13-2009, 07:31 AM   #3
Theatre910
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Default Re: Issue with Receiving My Pictures in the Mail of My Pet with Santa Kinz

You need to select the gift you'd like in order to get the picture & candy canes.
Only 1 pic & present per account.
So select the pet you want.
Not a major.

Last edited by Twizzlerz; 12-13-2009 at 07:34 AM..
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Old 12-13-2009, 11:18 AM   #4
marnabear
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Default Re: Issue with Receiving My Pictures in the Mail of My Pet with Santa Kinz

This is not a glitch. You need to choose your gift to get the picture. Select the pet you want the picture with and chose the gift you want.
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Old 12-13-2009, 03:27 PM   #5
I'm Ashlyn (:
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Default Re: Issue with Receiving My Pictures in the Mail of My Pet with Santa Kinz

You have to pick a present when you sit on his lap and whatever pet you put on santakinz lap to get your special gift on Christmas is the pet you get though the mail.
HOPE THIS HELPS!
-starbucksfun
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Old 12-13-2009, 04:55 PM   #6
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Default Re: Issue with Receiving My Pictures in the Mail of My Pet with Santa Kinz

Hi, pick a present. This will solve all your problems.
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