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Old 09-18-2017, 05:00 PM   #1
lnl
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Default Answered: Invisible pets in clubhouse and park

Anyone else having a problem with their pets being invisible in the clubhouse and park? (Kinz Chat)

Since last night, my pets don't show up in the clubhouse or the park. I can see other pets and Dr. Quack, Sophie, Ms Birdy, etc, but am unable to click on them to get the gift, because they don't know the pet is there.

Flash player, chrome and firefox are all updated and the cache clears multiple times a day.

I've sent an email to Ganz.

lnl is offline
Best Answer - Posted by lnl
Here is the answer from Ganz.


Thank you for your inquiry. If you have already cleared your cookies and cache, please make sure that you have completely shut down your browser, re-launch it and then visit Webkinz by manually typing in www.webkinz.com into your browser’s address bar.

If you have Webkinz bookmarked or in your favourites, the link may have changed so please do not use this method. Doing so will make sure that you are accessing Webkinz World with visibility to all of the most recent updates and should resolve any login issues that you may be experiencing. We hope this helps.


Apparently my problem was that I was using a bookmark. When I typed in the address this morning, logged in and went to the clubhouse, my pet was visible. I was able to get the gift from Ms Birdy and something from Daisy, Sophie and the airport vending machine.
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Old 09-18-2017, 05:14 PM   #2
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Default Re: Invisible pets in clubhouse and park

That's quite odd. Have you tried switching computers? It may seem weird but sometimes what works for one doesn't work for the other. Have you tried switching to a different pet (a couple of times) to see if it happens to all of them? I'm not really sure what's going on, but if you do those & it still doesn't work I would suggest contacting Ganz via email or Facebook (Sally Ganz or Betty Butter). I hope it all works out & gets fixed for you soon. Hopefully, another member will be able to help out more. Good Luck!
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Old 09-18-2017, 05:51 PM   #3
lnl
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Default Re: Invisible pets in clubhouse and park

Thanks for the suggestions. All the pets I've tried are invisible. I've tried a different computer too. It is weird. Hopefully I will get a response from Ganz tomorrow.
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Old 09-18-2017, 06:20 PM   #4
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Default Re: Invisible pets in clubhouse and park

View Post Originally Posted by lnl
Thanks for the suggestions. All the pets I've tried are invisible. I've tried a different computer too. It is weird. Hopefully I will get a response from Ganz tomorrow.
That's pretty crazy. I've heard from other members that they respond faster on Facebook than email. Whichever you chose to contact them with I hope you're able to get a good/reasonable response.
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Old 09-18-2017, 07:12 PM   #5
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Default Re: Invisible pets in clubhouse and park

I've had that happen sometimes. It's often when things are very busy but also clearing your cache might help you with this one.

I can remember back before X when my pet would go for a piece of trash and an invisible pet would beat me to it.

Not such an unusual thing to happen.

The other thing that happens in park and clubhouse is that there are ghost pets in there that get in the way of collecting from a host. You can see them huddled around Ms Birdy, for example. It's people who have been there and left without having the pet walk away from her first.
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Old 09-18-2017, 09:58 PM   #6
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Default Re: Invisible pets in clubhouse and park

It happened to me in the park tonight on one account. I just left the park and did a few other things (WOW, acorn collection, etc) and then returned to the park. Everything was fine the 2nd time around.
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Old 09-19-2017, 11:26 AM   #7
lnl
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lnl is sweet stuff
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Default Re: Invisible pets in clubhouse and park

Here is the answer from Ganz.


Thank you for your inquiry. If you have already cleared your cookies and cache, please make sure that you have completely shut down your browser, re-launch it and then visit Webkinz by manually typing in www.webkinz.com into your browser’s address bar.

If you have Webkinz bookmarked or in your favourites, the link may have changed so please do not use this method. Doing so will make sure that you are accessing Webkinz World with visibility to all of the most recent updates and should resolve any login issues that you may be experiencing. We hope this helps.


Apparently my problem was that I was using a bookmark. When I typed in the address this morning, logged in and went to the clubhouse, my pet was visible. I was able to get the gift from Ms Birdy and something from Daisy, Sophie and the airport vending machine.
lnl is offline
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