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Old 05-05-2009, 11:38 AM   #1
Fae's a Very Purple
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Default Unanswered: International Customer Support?

I wrote to Ganz about my login problems and they told me to call them.

This is what they say:

Quote:
For our international customers, please call 1-888-818-8768.
The international country code from Sweden to the US is 001.

I've tried 001-1-888-818-8768 and 001-888-818-8768. Both aren't working, I get a tape to check if the number is correct.

Is there something about calling to the US that I'm missing (never done before) or does anyone here have experience with international customer support and can tell me what you did to call them?

ETA - I also tried the number as is, but that doesn't work either.

Last edited by Faerielicious; 05-05-2009 at 11:45 AM..
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Old 05-05-2009, 11:47 AM   #2
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Default Re: International Customer Support?

Usually I dial just 1-800 - or 1-888 instead of dialing 001. Give that a try and see if that works - I think perhaps the extra zeroes are what is giving you problems. Hope it works, Fae!
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Old 05-05-2009, 11:50 AM   #3
FIA
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Default Re: International Customer Support?

View Post Originally Posted by cocoharry
Usually I dial just 1-800 - or 1-888 instead of dialing 001. Give that a try and see if that works - I think perhaps the extra zeroes are what is giving you problems. Hope it works, Fae!
I think that only works for the US and Canada. If you're in another country, you need more digits.

How about this?

Dial 011 + country code + city code + local number

011-1-888-818-8768


Ok, I just found this on the net. Sweden's exit code is one I've never seen before:

Quote:
Step
1
Determine what time it is in the United States. Sweden is 1 hour ahead of Greenwich Mean Time, which means that it's 6 hours later in Sweden than it is on the East Coast of the United States, and 9 hours later than it is on the West Coast.

Step
2
Dial 009, the international access code for Sweden.

Step
3
Dial the country code for the United States, which is 1.

Step
4
Punch in the city code (or area code) for the city you wish to call. Some examples include 310 for Los Angeles, 415 for San Francisco, 212 for Manhattan and 312 for Chicago.

Step
5
Dial the personal seven-digit phone number.
So, that would make the number 009-1-888-818-8768

Last edited by FIA; 05-05-2009 at 11:56 AM.. Reason: update
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Old 05-05-2009, 11:50 AM   #4
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Default Re: International Customer Support?

Whoops - I didn't see that you added that you tried it as is. I'm sorry, Fae, I haven't the slightest clue why it isn't working for you!
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Old 05-05-2009, 12:23 PM   #5
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Default Re: International Customer Support?

I hope you get your problem fixed.. I posted in your other thread earlier.. They supposedly fixed my accounts.. I'm wondering WHAT they did because now I can't even get IN 2 accounts... So ya, I guess they got rid of the script error, LOL.. I called back and I was told to "stick with the browser that works"... Only google chrome will load those 2 accounts..

Good advice. Instead of them fixing something.... eh.
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Old 05-05-2009, 12:24 PM   #6
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Default Re: International Customer Support?

View Post Originally Posted by FIA



So, that would make the number 009-1-888-818-8768
No, that doesn't work either

I've never heard of the 009 - normally, the exit code from here is 00, then you add the country code, then the area code. If the area code has a 0 at the start, you leave that out. Hmmm, I will experiment a bit more
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Old 05-05-2009, 12:28 PM   #7
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Default Re: International Customer Support?

Also - 001-888-818-8768 is the only possibility where I actually get through to the US. I get an English message. Everything else I tried, I get a Swedish one, so I guess those don't even get out of the country.

I tried leaving the first 8 out, but that doesn't work.
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Old 05-05-2009, 12:30 PM   #8
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Default Re: International Customer Support?

View Post Originally Posted by kellyschrvr
I hope you get your problem fixed.. I posted in your other thread earlier.. They supposedly fixed my accounts.. I'm wondering WHAT they did because now I can't even get IN 2 accounts... So ya, I guess they got rid of the script error, LOL.. I called back and I was told to "stick with the browser that works"... Only google chrome will load those 2 accounts..

Good advice. Instead of them fixing something.... eh.
Oh no, I'm sorry yours still don't work I have emailed them and asked them if the phone number is correct, maybe I'll get an answer in a week LOL

Google Chrome is about the only thing I haven't tried, maybe I should go download it
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Old 05-05-2009, 12:45 PM   #9
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Default Re: International Customer Support?

They should probably send you a bottle of Tylenol ---after you get this straightened out for them. LOL.
If FIA can't get it ---who can?
I hope your phone bill isn't messed-up as well.
Best wishes, I wish I could help you.
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Old 05-05-2009, 12:59 PM   #10
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Default Re: International Customer Support?

I just called and asked the international number.. 1-888-818-8768

I guess that was the same number you were given though that didn't work....
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