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Every time a new system update is processed in Webkinz World and new items are added, we get reports from some of our members that they are having trouble seeing the changes. This seems to happen when the members' internet browsers hold on to the old programming rather than looking for the new programming. The solution is to clear the internet browser's "cache" which will force the browser to look for the new programming. After this is done, all of the changes and the new items should become immediately visible. If you are having problems with your account, give it a shot.
For complete instructions on how to clear your browser's cache, please click HERE.
Remember, make sure you are NOT logged on to Webkinz World when you do this. If you are logged on to Webkinz World, this will not work.
Re: Instructions: How to Clear Your Browser's Cache
Originally Posted by racrgirl12
For some reason, just clearing the cache the normal way isn't enough for my computer. What I had to do to my computer to get the new updates is as follows.
Close out Webkinz World. Click on Tools in the menu bar. Click Internet Options. Instead of clicking Delete under Browsing History, click settings. Click View Files. One of my computers (running XP) I could click Edit, Select all, then right click and select delete. All the cookies will then be deleted. On my other computer (runnin Vista), had to click each item to delete it. Once those cookies were gone, I logged back into Webkinz World. It took longer than normal to log in, because it was searching for all the new information, but when I got logged in, all the new updates were there. The past few times I've cleaned my cache, I still can't get the updates. But after manually clearing the cookies, it works!
Hope this helps!!
I realize your post is VERY old and you may never see this, but THANKS!!! I have been hunting for a week or so to fix my problem with my daugther's account. This worked. Now I just hope I can remember it for next time
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