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Old 07-22-2009, 12:41 PM   #1
 
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Default Unanswered: Instructions: How to Clear Your Browser's Cache

Instructions: How to Clear Your Browser's Cache

Every time a new system update is processed in Webkinz World and new items are added, we get reports from some of our members that they are having trouble seeing the changes. This seems to happen when the members' internet browsers hold on to the old programming rather than looking for the new programming. The solution is to clear the internet browser's "cache" which will force the browser to look for the new programming. After this is done, all of the changes and the new items should become immediately visible. If you are having problems with your account, give it a shot.

For complete instructions on how to clear your browser's cache, please click HERE.

Remember, make sure you are NOT logged on to Webkinz World when you do this. If you are logged on to Webkinz World, this will not work.
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Old 07-22-2009, 12:56 PM   #2
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Default Re: Instructions: How to Clear Your Browser's Cache

Thankyou! I'm one of them whom can't see the new items! I'm going to try clearing my cache now! thanks for the tip!
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Old 07-22-2009, 01:05 PM   #3
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Default Re: Instructions: How to Clear Your Browser's Cache

Thank you for helping us.
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Old 07-22-2009, 01:18 PM   #4
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Default Re: Instructions: How to Clear Your Browser's Cache

That's great information for those of us who forget how to do it... I had just asked that question in the forum....Thank you msclockart for giving me that info before it was posted here..
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Old 07-22-2009, 01:26 PM   #5
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Default Re: Instructions: How to Clear Your Browser's Cache

Sometimes I have to log out Webkinz World then clean my cache to make it work, because the stuff doesn't really get cleared if you are currently using/viewing.
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Old 07-22-2009, 03:39 PM   #6
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Default Re: Instructions: How to Clear Your Browser's Cache

i did all that and still dont see my upgrades.
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Old 07-22-2009, 05:00 PM   #7
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Default Re: Instructions: How to Clear Your Browser's Cache

I logged in via MSN and the updates are there. With Internet Explorer I can't push the new Employment button, nor do I see my new Treetop furniture that I received as gifts in my dock!
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Old 07-22-2009, 05:49 PM   #8
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Wink Re: Instructions: How to Clear Your Browser's Cache

Thank you! You know, somtimes this will happen to me. Such as the bird theme,
You guys at webkinz insider informed us that it would be coming. However, on the
due date to be in the Wshop, it wasn't there. The next day it was, so --this as I was
wondering why this is-- must be the problem.

Last edited by kathryn236; 01-27-2010 at 09:51 PM..
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Old 07-22-2009, 07:23 PM   #9
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Default Re: Instructions: How to Clear Your Browser's Cache

Thanks for the info FIA however for those of you still having issues with IE (like me) try changing browsers, I went to firefox and could get the updates.
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Old 07-22-2009, 07:31 PM   #10
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Default Re: Instructions: How to Clear Your Browser's Cache

This took me all day to figure out. So here it goes. I am one of the users of IE. I could not see the new furinture or other updates. I cleared the caches multiple times and restarted multiple times. I was able to see the new features with firefox, but prefer IE. So, in order to make that happen, I had to reset IE to the original default settings. I have to redo my preset passwords, but I didn't lose my "favorites." IF there are others out there on Internet Explorer who still can't see the new features it might be worth a try to "reset" your setting on IE, it did for me. I'm off to build a new treetop room.
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