| 08-08-2008, 03:46 PM || #1 |
ebkinz are fun!
Join Date: Jul 2008
| | Unanswered: Important: Save your Code Tag if you have a problem
hi all -- I posted this under News, but realized if someone has a problem, they might go here.
important tip: be sure to save your code tag if you have a problem. I had a problem when I adopted a POM during that month because I didn't get the extra exclusive. To email Ganz about this problem, I needed to enter the POM's adoption code. I didn't think there was any reason to save it once entered and I usually recycle them. I dug through the trash and found it (thank goodness).
Eventually I got a call back and spoke to a Ganz person and they were very nice. I explained what happened and they gave me two extra exclusives, a wish token, and a 1,000KC coin -- way more than I ever expected.
But this did all come with a warning, they will only fix things once on each account -- if this ever happens again, I'm out of luck (when I asked, he said they still fix stuck items and that kind of thing, just no more freebies). I assume this is so people don't abuse the system.
Anyway, save your code tag because without it, I'm not sure they would do anything.
Also, if you want to avoid the POM problem, he recommended waiting to adopt your POM on the third or fourth day of the month because so many people adopt during the first day or two and this increases the likelihood of a problem -- but who wants to wait?! This was also right after Easter so there might have been a post-holiday adoption rush too.
I hope this helps!
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