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Old 08-08-2008, 03:46 PM   #1
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Default Unanswered: Important: Save your Code Tag if you have a problem

hi all -- I posted this under News, but realized if someone has a problem, they might go here.

important tip: be sure to save your code tag if you have a problem. I had a problem when I adopted a POM during that month because I didn't get the extra exclusive. To email Ganz about this problem, I needed to enter the POM's adoption code. I didn't think there was any reason to save it once entered and I usually recycle them. I dug through the trash and found it (thank goodness).

Eventually I got a call back and spoke to a Ganz person and they were very nice. I explained what happened and they gave me two extra exclusives, a wish token, and a 1,000KC coin -- way more than I ever expected.

But this did all come with a warning, they will only fix things once on each account -- if this ever happens again, I'm out of luck (when I asked, he said they still fix stuck items and that kind of thing, just no more freebies). I assume this is so people don't abuse the system.

Anyway, save your code tag because without it, I'm not sure they would do anything.

Also, if you want to avoid the POM problem, he recommended waiting to adopt your POM on the third or fourth day of the month because so many people adopt during the first day or two and this increases the likelihood of a problem -- but who wants to wait?! This was also right after Easter so there might have been a post-holiday adoption rush too.

I hope this helps!
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Old 08-08-2008, 04:00 PM   #2
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Default Re: Important: Save your Code Tag if you have a problem

Thank you for the information. I'm sure this will help WI members in the future.
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Old 08-08-2008, 04:05 PM   #3
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Default Re: Important: Save your Code Tag if you have a problem

thanks for the info! very helpful!
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Old 08-08-2008, 04:05 PM   #4
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Default Re: Important: Save your Code Tag if you have a problem

This is very helpful - thanks! :]
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Old 08-08-2008, 04:22 PM   #5
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Default Re: Important: Save your Code Tag if you have a problem

Yes, it is....I remember when I had an issue, I was asked for the code tag as well....I keep them in a pocket folder in a dresser drawer-my daughter has other virtual pets as well so I have them all together in case they are ever needed.
Chances are you may never use them, but it is a big help if you ever do!!!
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Old 08-08-2008, 04:23 PM   #6
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Default Re: Important: Save your Code Tag if you have a problem

I have a small box I keep the in, I put their names on the back for easy access
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