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Old 02-06-2011, 10:07 PM   #1
teowed
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Thumbs down Unanswered: Im upset with Ganz

I went today and bought 20000 points at the e-store and thought I would get a free chef charm but know code So I read in the webkinz news and it states you may get one that stinks. thats not rite false hopes ect ect
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Old 02-06-2011, 11:01 PM   #2
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Default Re: Im upset with Ganz

Yeah, I have to agree, that is a little mean
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Old 02-06-2011, 11:17 PM   #3
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Default Re: Im upset with Ganz

I went over to the WKN and sure enough on the newz blog article it states that you "may qualify to receive...." However, when you click on the purple underscored "purchase a 20,000 estore Points package" it shows that you should get one automatically. I will attach a picture. I would be calling Ganz tomorrow (1 866 932 5469), don't let this one go, that's false advertising.


Last edited by flutterby7; 01-21-2012 at 10:13 PM..
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Old 02-06-2011, 11:26 PM   #4
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Default Re: Im upset with Ganz

When you want to speak to a customer rep about an eStore problem, I recommend logging into your eStore account, go to your account management area, there is a customer service department there too, especially for the eStore. The phone number is different. Call them during office hours Mon-Fri: 1-888-818-8770

If you prefer to send them a written message, they have a form for questions/problems not covered by the FAQ.
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Old 02-07-2011, 03:07 AM   #5
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Default Re: Im upset with Ganz

I thought I read somewhere that it would be emailed to you. So check your email account that you used to sign up for the estore. Hope it is there.
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Old 02-07-2011, 03:13 AM   #6
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Default Re: Im upset with Ganz

It may take up to 24 hours for the code to be emailed to you. I hope you get it soon! (It took almost that long for my "free" Ming item codes to be emailed to me for the Ming Empire promotion).
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Old 02-07-2011, 07:15 AM   #7
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Default Re: Im upset with Ganz

View Post Originally Posted by WebRegi
I thought I read somewhere that it would be emailed to you. So check your email account that you used to sign up for the estore. Hope it is there.
i went through the purchase yesterday after up-dating my account which had no points in it. i got a pop-up window ((see below)) with an order number. now i think i will have to take that order number and check order history and the item number for the charm should be there. THEY DO NOT EMAIL THE CODE TO YOU.

Last edited by Lucy Hippo; 02-18-2011 at 07:07 AM..
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Old 02-07-2011, 07:17 AM   #8
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Default Re: Im upset with Ganz

That is really mean sorry to hear about that
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Old 02-07-2011, 07:20 AM   #9
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Default Re: Im upset with Ganz

The one good thing about Ganz, is although sometimes their stuff doesn't work like it should, they almost always are really really good about fixing their mistakes. I'm sure that if you put a call into customer service they will be more than happy to fix this for you...

Good luck!
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Old 02-07-2011, 08:23 AM   #10
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Default Re: Im upset with Ganz

I'm torn on this....

Ganz may have used false advertising, which is rude because it was cheating to get customers and breaking a promise.

But like others said, the codes could take time to get emailed to you or sent.

Either way, call ganz customer service and let them know what's going on.
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