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Old 01-19-2008, 03:11 PM   #1
Roohoo1
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Default Unanswered: I'm missing an entire room and an item

Yesterday I discovered that an entire room is missing from Chancellor's My Room. I can't say exactly when it disappeared, but I can tell you how angry and frustrated I am about it. Has this happened to anyone else? Anu suggestions? Thanks.

Then, after crawling around all over Webkinz.com's Customer Service section, I couldn't find any way to ask about it. Fortunately I've learned here at WI that I can email them at support@webkinz.com. Here's what I sent last night:

(in the meantime I deleted all the cookies and Temporary Internet Files, to no avail. I'm sure Ganz will just tell me to do that and that the room will come back. I wish I had thought to do it before I sent the email)

Dear Webkinz Customer Support,

I am writing to you because I can’t seem to find a way to address this question via the Webkinz website Customer Support section.

An entire room has disappeared from My Room. Right after we bought the bowling alley at the Curio Shop we made a new room to house it. We used the checkerboard floor and game room wallpaper that are sometimes available at the Curio Shop as well. Our intent was to eventually name this new room Game Room, but when we created it we left the name the default assigned numbers. At that time we had a room already called Game Room and we didn’t want to change the name of the new room because I believed I had a report into Webkinz Customer Support about a number of items and a vehicle stuck in the original Game Room. I didn’t want to confuse the technical support people with two rooms with the same name.

Today we noticed that the whole new room and the bowling alley are gone. I have logged out and logged in a few times but the room has not returned. My children and I ‘worked’ really hard to earn enough KinzCash to buy that room, the wallpaper and floor, and of course the bowling alley. Since the floor, wallpaper and bowling alley are gone from the dock, I’m sure that we actually did complete this room. And since there is no way that a user can delete a room once it’s created I am sure that we couldn’t have inadvertently done that.

Is there any way to bring the room back?
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Old 01-19-2008, 04:12 PM   #2
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Default Re: I'm missing an entire room and an item

There are many problems going aroung WW since the Chirstmas Fiasco so many people are having the same problem, hopefully Ganz will reply and fix the problem.

Skiiergal
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Old 01-19-2008, 06:05 PM   #3
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Default Re: I'm missing an entire room and an item

View Post Originally Posted by skiiergal
There are many problems going aroung WW since the Chirstmas Fiasco so many people are having the same problem, hopefully Ganz will reply and fix the problem.

Skiiergal
Thanks so much for the support. I hadn't read anything about anyone else missing an entire room; I've just read about people missing items. I really really hope they can give us our room back, or at least the bowling alley. We can wait for the wallpaper and floor, but the bowling doesn't come around very often and it's really expensive.
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Old 01-19-2008, 09:11 PM   #4
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lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!

Default Re: I'm missing an entire room and an item

Don't worry, skiiergril is right. There are many many many ok you get it problems going on since Christmas hang on tight and soon they'll fix it. (hopefully)
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