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Old 01-10-2010, 03:30 PM   #1
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Default Unanswered: I'm having "friend adding" trouble. Please help.

Hello!

On one of my accounts when I was going to send my sisters account a gift it told me that I had no friends. Now, Some people would say I have to add them, But I already have! Twice! The account had 2 friends, My sister and my main account. I had added them both when I first got the account, Then the next day they got deleted, I changed my password just in case and added them again, Yet again they have been deleted! I don't think somebody could have deleted all three account, Two of the accounts have the same number at the end, But the third account (my sisters) is totally different, It be kinda hard to "hack" or "break-into" (which ever term you'd use) into them....Does anybody know what to do besides wait or try again?
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Old 01-10-2010, 03:32 PM   #2
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Default Re: I'm having "friend adding" trouble. Please help.

are they accidently deleting you?
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Old 01-10-2010, 03:46 PM   #3
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Default Re: I'm having "friend adding" trouble. Please help.

It's very easy to remove a friend from the phone. If they removed you it would not send you a notice. Also, you could have accidentally removed them just by hitting the - minus button on your phone if that friend was selected.
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Old 01-10-2010, 04:06 PM   #4
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Default Re: I'm having "friend adding" trouble. Please help.

I think you might have accidentally deleted them or they might have accidentally deleted you, you don't get a notification when a friend has deleted you.
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Old 01-11-2010, 01:37 PM   #5
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Default Re: I'm having "friend adding" trouble. Please help.

I don't think they would have, Their my sister and me....and as I'm seeing it their getting deleted some time around the same day I add them....
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Old 01-11-2010, 01:38 PM   #6
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Default Re: I'm having "friend adding" trouble. Please help.

Maybe you accidentally deleted them, or they accidentally deleted you.
Old 01-11-2010, 01:45 PM   #7
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Default Re: I'm having "friend adding" trouble. Please help.

Here are some things:

Accidently deleted by you or them
Clear your cache
Email webkinz at webkinzsupport@ganz.com
Call webkinz at 1-866-WEBKINZ
Log out log back in
If you see them on yours, delete them and request friendship again.


Good luck!
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Old 01-11-2010, 01:56 PM   #8
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Default Re: I'm having "friend adding" trouble. Please help.

I saw another thread here about someone's phone list being emptied. I don't know why this happens and it doesn't seem to me it's something clearing cache would help, but it would not hurt to try. Do not bother emailing Ganz because you will not receive a reply that is helpful. Also if you accidentallly deleted them and you add them again, they have to accept the friend request before they appear on your phone list. Make sure you do that on your other account and make sure your sister does, too.
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Old 01-11-2010, 01:57 PM   #9
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Default Re: I'm having "friend adding" trouble. Please help.

Several Members are reporting this problem. They said that every night when WW shuts down for it's maintenance it clears their phone for some reason. It is Not happening to Everybody....just a Select "Lucky" Few. I am So Sorry this is happening to you! I would call Ganz. I don't remember if their number was posted or not, but here it is if you need it...1-866-932-5469. Good Luck!
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Old 01-11-2010, 02:02 PM   #10
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Default Re: I'm having "friend adding" trouble. Please help.

That is too weird. If you decide to call them, you may or may not get someone who is helpful. I have had a couple phone reps who acted bored and disinterested. If this happens, ask to speak to someone else. If they ask why, just say you feel like maybe someone else could understand your problem better and maybe get you the help you need. Perhaps then your problem will be fixed properly.
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