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Old 03-08-2009, 01:20 PM   #1
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Default Unanswered: I'm about to call Ganz...

I was locked out of my account yesterday after trying to adopt my new Domino Cat. Since my account did not open back up after this mornings daily maintenance, I'm going to call Ganz and get them to fix my account, which other users have been saying works. Is there anything I should know about calling them? Any additional info that would make them more likely to help me? I know that you have to keep pressing "0" until you get a human, but that's about it.

Wait...are they even there on Sundays?
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Old 03-08-2009, 01:24 PM   #2
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Default Re: I'm about to call Ganz...

i dont know whatyou do i have never called them iand i have no idea if they are even there on a sunday
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Old 03-08-2009, 01:25 PM   #3
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Default Re: I'm about to call Ganz...

No, they are not there on weekends. You will have to wait for Monday - sorry!
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Old 03-08-2009, 01:26 PM   #4
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Default Re: I'm about to call Ganz...

Ugh! This is SO frustrating! They are going to lose players bigtime from this huge glitch outbreak.
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Old 03-08-2009, 01:26 PM   #5
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Default Re: I'm about to call Ganz...

Nope they are not open on Sundays that's why it was said not to adopt until Monday. I'm very sorry your account is locked. I hope that when you call tomorrow they can take care of it right away. Good Luck!!
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Old 03-08-2009, 01:27 PM   #6
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Default Re: I'm about to call Ganz...

View Post Originally Posted by TessaKinz
I was locked out of my account yesterday after trying to adopt my new Domino Cat. Since my account did not open back up after this mornings daily maintenance, I'm going to call Ganz and get them to fix my account, which other users have been saying works. Is there anything I should know about calling them? Any additional info that would make them more likely to help me? I know that you have to keep pressing "0" until you get a human, but that's about it.

Wait...are they even there on Sundays?
I believe Ganz won't be able to help you until Monday, unfortunatly. The number is 1-866-WEBKINZ I believe.
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Old 03-08-2009, 01:27 PM   #7
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Default Re: I'm about to call Ganz...

Nevermind, I see the front page article now. I'm just going to stop playing if there is a hassle with re-opening my account tomorrow. It's not worth being so frustrated, it's just a game. They'll lose my money, but that's their fault.
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Old 03-08-2009, 01:29 PM   #8
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Default Re: I'm about to call Ganz...

Yes you will need 2 wait until Monday to;
A) see if your account works
B) call Ganz
C) Scream in rage if they don't answer.
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Old 03-08-2009, 02:02 PM   #9
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Default Re: I'm about to call Ganz...

I have been locked out since the Wednesday upgrade. It says the server is down. It won't even let me enter my name and password! I thought I was just logging on at all the wrong times, but I haven't been able to get on at all today!
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